The Jaklitsch Law Group (JLG) is a high-volume personal injury firm servicing the DMV area. We are located in Upper Marlboro, Maryland. Our top priority is our commitment to our clients and excellence in customer service. We maintain the highest standard of ethics, integrity, and professionalism, in addition to our outstanding results. We work together as a team to balance the workload and achieve the goal.

The Jaklitsch Law Group is seeking a qualified applicant to fill a permanent full-time Receptionist position. The Receptionist’s role is to provide exceptional customer service by answering phones, screening calls, responding to questions, greeting guests, managing the reception area and supporting paralegals.

The Duties and Responsibilities include, but are not limited to:

• Performs reception services acting as first point of contact, greeting visitors, answering incoming calls, transferring to appropriate staff, taking/distributing messages, handling requests for information and directing visitors to appropriate locations.
• Review and construct new client intake folders.
• Sorts and distributes incoming mail daily and brings mail to the mailbox every afternoon (before 4 pm).
• Electronically distributes incoming medical records from CIOX, MRO and Iron Mountain to the appropriate paralegal.
• Assists in the drafting of ATIs.
• Manages birthday card program, i.e., orders cards, prints labels and mails. Assists with holiday card program.
• Manages certified mail process including sending mail and maintain certified mail log.
• Maintains log for client cost advance checks.
• Creates monthly intake report.
• Assists in the collection of files RLJ needs daily.
• Distributes incoming faxes to staff and, as requested, sends faxes.
• Maintains intake packet supplies.
• Photocopies and scans documents for staff, as required
• Manages incoming and outgoing overnight packages.
• Assists other administrative staff with overflow work, including word processing, data entry and internet research tasks.
• Maintains the reception area and ensures that business cards and any giveaways are available to the clients.

Minimum Qualifications

Education:

• High School Diploma or equivalent.

The ideal candidate will possess:

• Excellent written and verbal communication skills.
• Detail oriented, and ability to multi-task.
• Ability to prioritize workloads and assignments.
• Strong organizational skills, high degree of accuracy, and attention to detail.
• Proficient with Microsoft Office: Excel, Word, Outlook, and Windows.
• Customer service skills.
• Time management skills.
• Professionalism at all times and ability to work under pressure.
• Reliability, punctuality, and consistent attendance.

Additional Information

Location:

• Upper Marlboro, Maryland

Work Environment:

• Receptionist work is performed in an office setting.

Hours:

• Monday – Friday, 9:00 am to 5:00 pm.

Compensation:

• Salary commensurate with experience.

Closing Date:

• Open Until Filled

Job Type: Full-time

Pay: From $34,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Upper Marlboro, MD 20772: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: In person

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