RAP Customer Engagement Manager Job at Ryerson
Fostered in over 180 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America’s largest metal distributers. Ryerson recruits, hires, develops, and promotes teams of individuals who are ambitious and hard-working.
We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!
Ryerson’s is currently seeking a RAP Customer Engagement Manager to join our Sales team in the Fresno, CA market.
This role will be responsible for the following:
Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa
We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!
Ryerson’s is currently seeking a RAP Customer Engagement Manager to join our Sales team in the Fresno, CA market.
This role will be responsible for the following:
- Participate in strategic and tactical planning activities to support achievement of sales and operational targets.
- Set and track sales targets and KPIs.
- Effectively lead department staff by coaching, developing, communicating, delegating, and holding staff accountable.
- Create a team-oriented environment which motivates staff and keeps employees engaged in their jobs and the Company.
- Identifies inefficiencies in both inter-departmental and intra-departmental sales/programs processes (such as contract review) and implements or negotiates to drive changes/improvements to these processes.
- Oversee product pricing and customer quoting procedures.
- Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction.
- Maintain proper employment levels through effective selection, interviewing, and training of personnel.
- Oversee the customer feedback process to improve customer service and satisfaction levels.
Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa
Position Requirements:
Bachelor’s degree required; MBA degree preferred.
Bachelor’s degree required; MBA degree preferred.
- Three (3) years of work experience in a Metal Sales Environment or Customer Support position.
- Strong analytical ability.
- Exceptional verbal, reading, and writing communication skills to convey ideas and processes.
- Strong organization and planning skills.
- Able to work in a fast paced, demanding environment.
- Ability to complete work assignments accurately and quickly, while focusing on accomplishing the goal.
- Proficient use of Microsoft Excel, Word, and Outlook.
- Basic understanding of metals industry.
Experience Required: 3 - 5 Years
Education Required: Bachelors Degree
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