Radiology Assistant- Remote Job at Steward Health Care
POSITION SUMMARY
Professional Radiology Assistant (PRA) to provide administrative/ancillary support to improve Radiologist productivity. Primary support functions include serving as a central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians, and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist.
POSITION DUTIES AND RESPONSIBILITIES
- Triage, manage and direct incoming calls from referring physicians, technologists, and Radiologists within a call center environment
- Monitor system communication worklists and instant messaging requests - initiate appropriate action based on client guidelines to meet designated turnaround expectations
- Connect Radiologists with referring physicians to facilitate timely communication of exam results
- Call referring physicians on behalf of the Radiologists to ensure results are provided to the appropriate health care professional assisting in timely patient care. This includes faxing of exam reports upon request
- Reply to Radiologist requests for further exam preparation by facilitating exam readiness
- Document all communication and action took on individual exams
- Continually maintain a high level of customer service
- Adjust work hours and/or workdays to assure appropriate coverage to meet client needs
- Assist the Radiologist during downtime situations based on client needs
- Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity
- Perform other duties as assigned by displaying team spirit and self-growth, accepting projects and assignments
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
- Associates Degree or equivalent work experience is required
- Two years of health care experience in a hospital or outpatient office setting
- Must have a thorough knowledge of medical terminology
- Radiology experience preferred
- Must be flexible in hours and shifts, including nights and weekends
- Intermediate computer proficiency and keyboarding experience is required in this role.
- Ability to consider individual communication preferences/needs and the ability to maintain a tactful and diplomatic demeanor in all communications
- Ability to quickly prioritize tasks and to continually make decisions based on client processes and expectations
Location: Steward Medical Group · 1135.69999 Rockledge Med Grp Admin
Schedule: Part Time, As needed, Varies
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