Real Estate & Customer Experience Manager - Los Angeles, CA

Do you want to play a role in global commerce?

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 12 million square feet of industrial buildings in the LAX Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds - a local team of 8 staff members, with the support and sophistication of a large international company.

What's needed in order to do that:

• Dedication to delivering exceptional customer service through proactive and responsive service.
• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
• Must be able to own and maintain strong, long-term relationships with portfolio of customers
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights
• Proficient in lease analysis and lease administration skills
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Tell us if you're ready.

• 3+ years of industrial/commercial real estate experience recommended.
• Possess a valid driver's license with ability to travel to multiple properties within a given portfolio.
• Real Estate sales license preferred but not required
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team
• Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred
• Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
• Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
• Strong mathematical and analytical skills
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports.
• Ability to create, compose, and edit written materials.

Hiring Salary Range of: $85,000 - 115,000. Salary and whole compensation package (bonus target & LTI) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.