PROGRAM SUPERVISOR - WELCOME CENTER Job at State of Arizona
Under the general guidance of the Program Manager for the Statewide Placement Administration, the Welcome Center Supervisor leads a team responsible for the short-term, in-person care of children 0-17 and young adults 18-20 awaiting initial or transitional placement with an out-of-home caregiver.
Job Duties:
- Provide both individual and group supervision, observation, coaching, feedback and consultation to team members that
Welcome Center
- Foster skill building, as well as professional growth and development
- Ensure a high standard of care for all children and young adults served through Welcome Center
- Manage scheduling and coverage to ensure 24/7 service delivery
- Serve as a representative of the Placement Administration and Welcome Center at Team Decision Making
- Track, monitor, and share data related to unit outcomes and service delivery
- Work with Peer-supervisors to calibrate the Welcome Center standard-of-care across all units
- Maintain and update standard work processes and position standard work for Welcome Center
- Communicate and/or take needed actions to address opportunities for improvement within the Welcome Center
- Establish and maintain relationships with regional colleagues and other relevant partners to obtain feedback regarding the
- Drives on state business
- Performs other related duties as required
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Skill in:
Ability to:
- Federal and State laws/statutes related to child protection
- State and department policies, procedures and standards related to child protection
- Impacts of Adverse Childhood Experiences (ACES), and techniques needed to support and care for individuals that have experienced
- TDM and CFT meetings and purpose
- Stages of childhood development
- Family centered practice concepts
- Community resources available to support safety, stability and permanency.
- Relevant computer software products such as Microsoft Office
- Principles and practices of work leadership and management.
- Policies and procedures of court system
Skill in:
- Engaging and caring for individuals that have experienced trauma, represent various cultures and have unique complex physical and behavior health needs.
- Written and verbal communication
- Facilitating group discussions and decisions.
- Decision making and conflict resolution
- De-escalation
- Applying the principles of safety science and culture of safety
- Problem identification and solutions
- Creative and critical thinking
Ability to:
- Create and foster a safe work culture
- Model de-escalation techniques
- Make independent decisions
- Plan, organize, direct and evaluate staff
- Hold self and others accountable
- Be available after hours and on weekends to support staff with decisions
- Work holidays as needed
- Establish and maintain relationships
- Travel statewide
Selective Preference(s):
Preferred applicant will have successfully completed the following learning/training tracks:
- ADOA MANDATORY EMPLOYEE TRAINING REQUIREMENTS
- DCS MANDATORY EMPLOYEE TRAINING REQUIREMENTS
- DCS FIELD SPECIALIST MANDATORY LEARNING TRACK**
Pre-Employment Requirements:
Master’s or Bachelor’s Degree in social work or closely related field from an accredited college or university AND
One (1) year of DCS Program Specialist experience
– OR—
Four (4) years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience
OR
Three (3) Years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience AND one year of *professional level supervisory experience
Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the Guardian Central Registry.
One (1) year of DCS Program Specialist experience
– OR—
Four (4) years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience
OR
Three (3) Years of combined DCS Trainee/DCS Specialist/OCWI Investigator experience AND one year of *professional level supervisory experience
- Professional level supervisor experience is defined as being accountable for managing people, deploying resources, administering performance evaluations, reviewing salary and making hire/fire recommendations.
Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment. Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the Guardian Central Registry.
Benefits:
As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
We also offer optional employee benefits that include:
Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans
Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
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