This is a hybrid role - telework with the ability to get the government customer site as needed.

Job Description

Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Program Manager for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.

The Program Manager for the NIH IT Customer Service Portfolio Support Services is responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business.

Key Tasks and Responsibilities

• Coordinate on all Service Desk and IT Support Projects – meet with customers and report on progress.
• Facilitate scheduled meetings with the Customer Leadership Team.
• Provide program oversight and day-to-day operations management of the project including assigning tasks and special projects
• Provide leadership to Team Leads ensuring continuity of the project.
• Attend meetings with Customer Service Area Managers as requested.
• Conduct weekly review of activities, strategies, and initiatives.
• Manage team and responsibilities; coordinate all service desk tasks and special projects.
• Manage financial performance of the program and provide regular updates to corporate leadership on any activities affecting financial performance

Job Requirements: