Full Time 40 hours Grade 009 Psychiatry SMH Strong Ties

8 AM-4:30 PM

Position Summary:

Performs complex secretarial and administrative support duties in a fast-paced environment in support of numerous clinicians within the Assertive Community Treatment Team in the Department of Psychiatry. Manages all aspects of patient scheduling, completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Works closely with clinicians to manage patient needs effectively. Is the primary clerical position for the Program. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and patient friendly manner. The Program Coordinator must be comfortable having contact with patients, colleagues and clinicians that come into the office and must be proficient in the use of electronic medical records. Completes functions associated with patient information processing for ambulatory care visits.

Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.

Fosters and enables a positive work environment by modeling the I CARE values.

Responsibilities:

Ordering Supplies:

Front End Operations:

• Provides front end support across multiple programs. Maintains expert knowledge of systems and databases such as eParc and eRecord and applications by attending meetings/training and acting as the subject matter expert (SME)
• Patient registration, check-in, check-out, DAR management
• Scheduling
  • Schedule new patient and f/u appointments
  • Schedule Critical Incident Responses for EAP
  • Schedule Wellness Workshops for EAP
  • Create and manage provider master schedules
  • Develops and manages clinical on-call schedule
  • Develops and manages clinical case review schedules
• Picking up/delivering mail, scanning patient documents, supporting day to day front desk operations
• Managing incoming calls for multiple programs
• Serves as primary contact for clinicians. Manages clinicians’ calendars, EMR schedules, builds templates, and prioritizes appointments and meetings based on clinician preferences. Chooses and recommends among competing demands.
• Creates routine and non-routine correspondence

Other duties as assigned

Qualifications:

High School diploma required

3 years related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

Preferred:

• Medical terminology experience & familiarity with Excel preferred

• Demonstrated ability to word process documents and enter data into a database.
• Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff.
• Ability to act as a resource to less experienced staff.
• Calendar management
• Strong interpersonal communication skills
• Strong organizational and time management skills
• Dedication to supporting delivery of compassionate and high- quality patient care

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled