Program Coordinator Job at Cook County Health & Hospitals System
PROGRAM COORDINATOR CLINICAL SERVICES - HEALTH PLAN SERVICES
Job Number:
00131279
Job Posting
: May 15, 2023, 11:26:49 AM
Closing Date
: May 29, 2023, 11:59:00 PM
Full-time
Shift Start Time
: 8:30 A.M.
Shift End Time
: 4:30 P.M.
Collective Bargaining Unit
: None
Posting Salary
: COMPETITIVE SALARY
Organization
: Health and Hospital Systems
Job Title Department
Program Coordinator Clinical Services Health Plan Services
Job Summary
The Program Coordinator supports the health plan’s Clinical Services programs, including Care Management (CM), Behavioral Health (BH), Utilization Management (UM), Community and Social Services, Health and Safety and Long-Term Services and Supports (LTSS). Supports quality improvement and adherence to regulatory and accreditation standards in one primary area but cross covers other areas as appropriate and needed. Interacts with a diverse range of clinical and administrative professionals to coordinate programs; develops and implements tools and workflows; collects data and produces reports to demonstrate program performance. Helps ensure the health plan’s goals of improving member satisfaction, health outcomes and health equity in Cook County.
This position is exempt from Career Service under the CCH Personnel Rules.
Typical Duties
- Develops and maintains work plans, project targets, timelines, and program activity tracking tools to track key milestones for completion.
- Develops tools to monitor and track program performance including audit tools, surveys, dashboards, reports, etc. Collects, summarizes, and analyzes program performance data and creates quantitative and qualitative reports.
- Presents multi-format reports to a variety of audiences, including reports to Health Plan governance committees.
- Identifies program gaps, problem areas, opportunities and works collaboratively with internal and external stakeholders to generate meaningful, actionable, results-driven program and quality improvement.
- Documents complex processes; produces and presents workflows; drafts content for policies and procedures.
- Documents program management activities to demonstrate compliance with organizational, regulatory and accreditation requirements.
- Contributes to the Health Plan’s annual work plan and evaluation, particularly by prioritizing high impact and achievable goals.
- Ensures follow-up on assigned tasks, tracks and ensures timely submission of key program documents/reports
- Engages internal and external partners to effectively coordinate and streamline information flow, service delivery and performance improvement initiatives; maintains key contact lists for programs.
- Engages members and providers on direct program implementation.
- Assists in scheduling, developing, implementing, and coordinating logistics for training programs/sessions and meetings including, but not limited to, agendas, handouts, evaluations, on-line meeting resources, recording notes/minutes and tracking attendance.
- Performs other duties and coordinates special projects as assigned.
Minimum Qualifications
- Bachelor’s Degree from an accredited college or university is required (Must provide official transcripts at time of interview)
- Three (3) years of healthcare, social service or professional academic/educational experience is required
- One (1) year of experience with data collection, analysis or reporting is required
- One (1) year of experience coordinating programs or projects is required
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) is required (A test to validate proficiency may be administered)
Preferred Qualifications
- One (1) year of full-time experience analyzing data (quantitative and/or qualitative) and use of database software
- One (1) year of full-time experience in quality assurance or performance improvement in healthcare and/or social service agency
- Experience working in a Medicaid or Medicare managed care organization
- Project management certification or training (Lean/Six Sigma, etc.)
- Previous work experience with a Home and Community Based Service (HCBS) Waiver Program or Long Term Care (LTC)
- Proficient in Microsoft Visio
- Bilingual
Knowledge, Skills, Abilities and Other Characteristics
- Knowledge of trends in healthcare, managed care, Medicaid, care management, and social determinants of health.
- Knowledge of medical terminology.
- Excellent oral, written and interpersonal communication skills and excellent customer service skills to interact with diverse individuals including CountyCare members, staff, vendor partners and leadership.
- Excellent organizational skills and ability to prioritize, plan, and organize projects and tasks to meet deadlines in a fast-paced and stressful environment.
- Strong qualitative, quantitative, analytic and critical thinking and organizational problem-solving skills.
- Critical listening and thinking skills.
- Ability to conduct activities in accordance with CCH privacy policies and ensure confidentiality requirements.
- Ability to be resourceful and skilled at addressing challenges, excellent customer service.
- Ability to write management reports on data analysis, including graphical displays, highlighting key information and concise explanations of data analysis.
- Ability to take initiative as well as direction within a diverse team.
- Ability to adapt to shifting priorities.
- Detail oriented and ability to achieve high standards of accuracy.
- Passion and commitment to social justice that aligns with organization’s mission.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran
must
:
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
- A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
BENEFITS PACKAGE
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.
- Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
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