Department of Health and Human Services (DHHS)

Opening Date: March 15, 2023

Closing Date: March 31, 2023

Job Class Code: 5064
Grade: 28
Salary: $58,344.00-$79,643.20 annually

Position Number: 02000-4037 -This is a limited period position.

Location: Augusta, Bangor, Caribou, Ellsworth, Lewiston, or Portland

This is only open to those with promotional status in the Department of Health and Human Services

Job duties:

This position will manage staff in day-to-day operations with the Time Limited Staff and Supervisors and also supervise/lead special projects as assigned by Senior Management and make staffing and work assignment recommendations to the Central Operations Team. Responsibilities require independent judgment in handling exceptions to established work assignments, priorities, and schedules. Management positions are those responsible for overseeing supervisor subordinates. Duties include but are not limited to:

• Plans, directs, monitors, and analyzes operations and the delivery of Family Independence programs/services to ensure the efficient and effective delivery of services in accordance with program rules, policies, and procedures.
• Reviews, analyzes, and modifies office schedules, staffing assignments, caseloads, and resources to advise/coordinate with OFI management on workload distribution and respond to workload fluctuations and program changes.
• Provides guidance and direction to subordinate supervisory personnel responsible for monitoring, reviewing, and analyzing caseloads and case information to ensure relevant information is appropriately documented and services are delivered in accordance with established procedures.
• Oversees the hiring, training, evaluation, and counseling of personnel to ensure the office has sufficient human resources to provide timely and efficient delivery of services.
• Monitors and examines client and caseload records and reviews records with supervisors to identify and develop solutions to system problems and evaluate program effectiveness.
• Reviews, analyzes, and modifies office policies and procedures to provide timely and efficient assistance to applicants and recipients and ensure services are provided in a high-quality manner.
• Assesses and evaluates current program performance, targeted populations, service delivery gaps, and case objectives and projections to develop recommendations to improve programs/services and provide information to OFI management.
• Assists OFI management in analyzing proposed or mandated program changes and in developing and implementing statewide policies, procedures, and plans to respond to changes and improve program services and delivery.
• Assists OFI management in developing and implementing plans to promote greater community involvement in the delivery of programs and services and in coordinating programs/services with those of other agencies and local providers to ensure services are delivered in a comprehensive and integrated manner.
• Implements and complies with human resource laws, policies, procedures, and practices, such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety in order to ensure fair and equal treatment of personnel.

Minimum Qualifications:

To qualify, you must have a bachelor’s degree and four years’ experience providing direct assistance to groups or individuals in a business or social services environment including at least three years’ experience at an administrative, supervisory, or consultative level. Equivalent related experience may be substituted for education on a year-for-year basis.

Please address the following supplemental questions with your application:

SUPPLEMENTAL QUALIFICATIONS QUESTIONS:

PERFORMANCE AREA #1: Please highlight those aspects of your background which best demonstrate your ability to manage the delivery of multiple programs over a large geographical area.

PERFORMANCE AREA #2: Tell us about a time that you were responsible for implementing major organizational change.

PERFORMANCE AREA #3: Please describe past experiences that demonstrate your ability to lead, manage, and motivate a large workforce.

PERFORMANCE AREA #4: Describe your experience with measuring staff job performance and developing solutions to improve that performance.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence (OFI) is responsible for administration of several eligibility determination programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support. The Office for Family Independence currently has a vacancy in the Augusta Central office.

Application Information:

Please submit all documents or files in a PDF or Word format.

For additional information about this position please contact Marcus.Hatch@maine.gov

To apply, please upload a resume, a cover letter addressing the performance areas listed above, and transcript (transcript needed only if education is used to meet the minimum qualifications).

To request a paper application, please contact Ashley.Smith@Maine.gov .

Benefits

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.