Product Support Software SME Job at Abacus Technology
Overview:
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Abacus Technology is seeking a Product Support Software SME to provide software product support for the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Lackland AFB. This is a full-time position.
Responsibilities:
Review, prepare, and analyze all types of documentation, planning, requirements, design, support, and test to include source code, configuration files, and engineering resolution support. Lead the innovation and evolution of Cyber Operations products using a data-based decision and prioritization protocol. Coach cross-functionally diverse teams to exercise continuous foresight to sense, characterize, and solve digital disrupters in the commercial and threat space before they become mission degraders. Ensure that a mission-focused balance is maintained between time and resources allocated to the introduction of new capabilities (innovation) and improvement of existing capabilities (evolution). Define and ensure cross-checks of data sources to validate the scope and urgency of new or improved product capabilities, amongst a fluid threat landscape and rapidly advancing technologies. Develop, modify, and/or interpret performance standards applicable within short product planning lifecycles.
Qualifications:
15+ years experience in product support including at least 5 years experience in a DoD environment. Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements. Experience with and cognizant knowledge of strategies employing the following service model types: Platform-as-a-Service (PaaS), Infrastructure as- a-Service (IaaS), Software as-a-Service (SaaS), and Hardware-as-a-Service. Experience within an agile and secure cloud-based DevSecOps environment. Experience ensuring organizational resiliency in the face of challenges by exhibiting a proactive and collaborative mindset, ensuring that key processes are documented in a composable manner and maintained relevant, and by exploiting the advantages and compensating for the disadvantages of the modern hybrid digital work environment. Knowledge of the acquisition lifecycle and product support planning during each phase. Extensive experience with defense acquisition management processes in accordance with the DoDI 5000.87, “Operation of the Software Acquisition Pathway”. Knowledge of the DoD’s Twelve (12) Integrated Product Support elements structure. Familiarity with the Product Support Business Case Analysis (PS-BCA) and Life Cycle Sustainment Plan (LCSP) and the tailored Software Life Cycle Support processes. Must be detail oriented and have excellent problem-solving and analytical abilities. Requires good communications skills and the ability to work professionally with all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
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