Hourly PRN Clerk III Muscatine Clinic

Position Summary:

Provide front desk reception duties for checking in and checking out the patient. Will schedule clinic appointments for the clinic. This includes high volume public contact, use of multi-tasking skills, and the ability to answer multi-line phones on a consistent basis involving internal and external customers.

Position Responsibilities:

Gathers demographic data information and enters into the hospital EPIC system.

Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.

Performs proper name search procedures as outlined in Policy and Procedures Manual.

Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.

Maintains effective communication with appropriate divisions.

Performs miscellaneous clerical duties as assigned.

Schedule: Tuesdays 8:00-5:00; Fridays 7:45-3:45; other hours as needed

Position Qualifications:

Collaboration and Embracing Diversity

o Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, nationalities, genders, ages, etc

Positive Impact/Achieving Results

o Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.

Service Excellence/Customer Focus

o Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

Minimum Eligibility Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications

Experience with EPIC

Customer service experience in a healthcare setting

Demonstrated excellent written/verbal communication

Public Contact/Customer Service

Medical Terminology