Senior Deposit Operations Specialist

Operations Building | Hybrid Work from Home (2 days per week in office)

Lynden, WA

Monday – Friday 8:00 am to 5:00 pm | 40 hours per week

A Day in Your Life at Peoples Bank:

As a Senior Deposit Operations Specialist, you will be very knowledgeable about retail operations policy & procedures. You will be a senior resource for Retail Management, Deposit Operations staff, and other departments for problem resolution. As a Senior Deposit Operations Specialist, you are someone who completes assigned department functions accurately, timely, and with little to no supervision.

Your Primary Responsibilities Would Include:

• Performing various deposit operations functions assigned following the standard operating procedures. Functions may include customer and account maintenance, various check-back procedures that may be considered moderate to high risk for the bank, centralized functions like overdraft account management, returned deposited items, processing Canadian items, Retirement, IRS tax reporting, Deposit Bank Control, and other deposit operations functions.
• Reviewing reports and documentation to ensure the Bank is meeting regulatory and compliance policy and deposit procedures.
• Supporting the Retail team with operational policy and procedures and some system applications.
• Acting as an escalation point for deposit system operational issue resolution for branches.
• Assisting with creating and maintaining clear and concise documentation of department SOP’s for assigned functions.
• Supporting the Deposit Operations team as a subject matter expert for departmental and operational policy and procedures.
• Providing high level problem-solving assistance for deposit products and services.
• Providing support to Retail and other departments via the Department Service Desk. This may include legal documentation review, explaining policy and procedures for better understanding, leading a caller through a transaction remotely and making recommendations for enhancements to Operations Manual.
• Working with Deposit Operations Management on Annual Business Continuity Plan updating and testing.
• Supporting Deposit Operations Management in analyzing processes, evaluating alternatives, and implementing solutions to create department efficiencies.

What You Bring to the Team:

• You have a High School Diploma, G.E.D. or equivalent.
• You have a minimum of 3-4 years of bank operations experience.
• You have a high-level knowledge of deposit policies and procedures.
• You perform multiple tasks simultaneously.
• You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

• For a comprehensive job description please contact HR department at Human.Resources@PeoplesBank-wa.com

The Bank’s Commitment to You:

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.

Our Employees Enjoy Generous Benefits:

• We are proud to offer hybrid work from home options for most non-customer facing positions.
• We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
• We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.

EEO Statement(s):

At Peoples Bank, we know we are better together. We are dedicated to crafting an inclusive and equitable workplace that represents the diverse communities we serve. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.