True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Job Title: Payroll Representative

Reporting to: Payroll Manager

Job Summary: The Payroll Representative is responsible for assisting our caregivers and nurses with questions or concerns about their pay rate, direct deposit and timesheets. They manage the front desk area, attending to all walk-in caregivers in a timely manner.

Job Responsibilities:

• Provide information and service to our nurses and caregivers regarding pay rate, missed hours, direct deposit, timesheets, etc.
• Greet applicants at the front desk and service all walk-ins promptly
• Set pay rates in HHA eXchange
• Prepare reports for the Visit Compliance Team Lead
• Triage calls to appropriate department and staff
• Maintain information confidentially and solve payroll discrepancies
• Accurately enter and maintain employee related information in HHA eXchange
• Collaborate with all payroll-related internal departments to ensure payroll issues are quickly resolved
• Ensure quality payroll service is provided to all caregivers and nurses by maintaining the highest level of customer service
• Verify and record attendance, hours worked, and make pay adjustments
• Ensure that caregivers and nurses are paid on time and that their paychecks are accurate
• Other duties as assigned to support the payroll team

Job Requirements:

• High School diploma/GED equivalent
• Fluency in Spanish is required
• Experience using Viventium, HHA eXchange is a plus
• Knowledge of financial/ payroll related software, and industry
• Analytical thinker
• Confident with numbers
• Strong organizational and communication skills

Salary range commensurate with experience- $15-$22 per hour

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

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