LCMC Health

We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.

Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

About West Jefferson

With a proven track record of over 60 years of service to the Westbank of Jefferson Parish and the surrounding area, West Jefferson Medical Center is well respected regionally and nationally for excellence in patient care, distinguishing it from other hospitals in New Orleans.

As a 419-bed not-for-profit hospital located in Marrero, Louisiana, West Jefferson resides on a more than 20-acre sprawling campus just minutes from downtown New Orleans. Situated near vast industrial and maritime corridors. West Jefferson serves area industry as well as the citizens of Jefferson, Orleans, Plaquemine, St. Charles Parishes, and beyond.

JOB DESCRIPTION:

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

Responsible for maintaining patient safety at all times while in the company of the patient:

• Safely and professionally transports patient without incident to units, testing areas, and area on campus.
• Remains with discharged patients until their ride arrives for pick-up. Transports patients to the discharge center during the hours of operations.
• Lifts the bed rails up and places the nurse call button near the patient after placing the patient back in bed.
• Utilizes proper body mechanics when lifting, pulling or pushing patients to avoid injury or damage to the patients.
• Keeps patients informed and gives periodic updates, as appropriate.
• Within the scope of position, positively contributes to organizational goal of patient throughput.
• Delivers medical items to the nursing units at the request of the House Supervisor such as pumps, I.V poles or special beds in a timely manner.
• Escorts visitors, patients, or other staff members to other appropriate areas of the hospital.

Financial Stability:

• Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties.
• Resolves conflicting matters and schedules with peers and other staff.
• Willingly accepts assignments and completes in a timely fashion.
• Appropriately uses time and attendance system and adheres to related policies and procedures.
• Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.

Performance Improvement:

• Actively promotes and support LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
• Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
• Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
• Adheres to the LCMC Health's policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
• Appropriately documents in accordance with departmental and organizational policies.
• Able to apply job knowledge to improve work processes.

Customer Service:

• Utilizes the service recovery process to address customers’ concerns or complaints.
• Treats all customers with dignity, respect, courtesy and compassion.
• Recognizes customer needs and begins to solve problems as soon as they are apparent.
• Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
• Displays behaviors which focus on the customer by doing what is appropriate the first time.
• Locates and retains all of the equipment used in the transport department.
• Returns all stretchers to the department after each use and assures no loose equipment is left on it during storage around transport.
• Collects the wheelchairs from around the hospital and returns them to the designated areas
• Acquires transports oxygen tanks from different units and transports them back to the office in the proper manner to avoid damage to the tanks or regulators.

Attends department functions to ensure that all needed information and skills are reviewed and updated:

• Attends department meeting monthly in order to suggest new ideas.
• Arranges to complete projects before monthly meetings.
• Makes suggestions to the supervisors on agenda items.

EDUCATION QUALIFICATIONS

High School Diploma / GED or 2 years of work experience as a dispatcher, transporter, or in the hospital setting

LICENSES AND CERTIFICATIONS

American Heart Association Basic Life Support Health Care Provider

WORK SHIFT:

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.

Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.