Job Details

Job Title Patient Services Representative

FLSA Status Non-Exempt

Summary

Do you want to work for a company where your work has meaning? At Father Joe’s Villages, we’re looking for compassionate, mission-driven individuals to join our team and help us end homelessness one life at a time. Our work is driven by our C.R.E.E.D which is the foundation for our interactions with clients, volunteers, other staff members and the community at large:

Our Values

• Compassion-Concern for others and the desire to assist.
• Respect-An act of giving particular or special regard.
• Empathy- Understanding and being aware of and sensitive to the feelings, thoughts, and the experience of others without judgment.
• Empowerment- Helping others to help themselves.
• Dignity-All people are considered worthy of our esteem.

The position is the first point of contact and makes, cancels, and reschedules appointments for patients and collects demographic and payer information during each visit.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collects demographic and insurance information at each visit.
• Interacts with patients as first point of contact by phone or in person and understands where and how the patient can be assisted.
• Runs electronic eligibility to verify patient insurance benefits and coverage and identifies forms requiring patient completion and/or signature at point of registration.
• Schedules, reschedules and/or cancels patient appointments at patient or provider request.
• Assesses patient for sliding fee schedule per established guidelines.

Job Requirements

• High School Diploma or GED.
• At least 6 months customer service experience using an electronic health record.
• Basic user of MS office.
• Participate in an annual Tuberculosis screening and/or other screenings when necessary. Reasonable accommodations may be granted where appropriate.

Work Environment

• Work is in a controlled environment and involves some exposure to moderate risk of accident.

Physical Demand

• Bending and Stooping: Bending body downward and forward by bending spine at waist.
• Climbing: Ascending or descending ladders or stairs using feet and legs and/or hands and arms. Body agility is emphasized.
• Moderate Carrying / Lifting: Physically transporting, raising items from a lower to a higher position, or moving objects horizontally weighing 15 to 44 pounds from one location to another.
• Kneeling: Bending legs at knees to come to rest on one or both knees.
• Mobility Requirement: Ability to get from one office location to another.
• Reaching above shoulder: Extending hand(s) and arm(s) in any direction.
• Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp.
• Sitting: Particularly for sustained periods of time.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot, particularly for long distances.
• Visual Requirement: Able to see and read computer screens, detect color coding, etc.
• Hearing Requirement: Able to detect specific noises, proper equipment operation.