Patient Services Representative Job at Serenity Healthcare
Patient Services Representative
Serenity is committed to creating the finest patient experience. Using innovative technology and a different approach to patient-centric care, we enable patients to take back their lives. Established in 2017, Serenity is a healthcare start-up in high-growth mode with multiple sites in Arizona, Colorado, Utah, Nevada, Texas, and Florida.
Serenity Healthcare is hiring a Patient Services Representative for our Southlake, TX clinic. The primary responsibility for our Patient Service Representative is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
Serenity Healthcare is hiring a Patient Services Representative for our Southlake, TX clinic. The primary responsibility for our Patient Service Representative is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
What We Offer
- Career Advancement Opportunity
- Medical, Dental and Vision insurance (Serenity Covers 90% of your insurance premium)
- Health Savings Account
- Paid Time Off
- 10 Major Holidays off
- Employee Referral Program
- Shortened Work Week
- 401k
What You’ll Do
- Passionately educate every patient about the benefits of the various treatment options Serenity provides.
- Effectively communicate with all patients the scientific research supporting treatment options.
- Foster a positive and encouraging environment for patients and peers.
- Record patient assessment data into our Electronic Health Records system.
- Consult with patients to gather pertinent information regarding current symptoms, mental health status and medication history.
- Work directly with an assigned provider to maximize exceptional patient care.
- Assist with daily clinical operations.
- Drive positive patient results.
What We are Looking For
- Minimum of 1 year in a customer or patient facing role
- Experience with confidently resolving common patient or customer concerns.
- Passion for helping others in a patient-centric culture.
- A quick learner comfortable in an innovative environment.
- Self-driven and motivated.
- Embrace Serenity Values: Gratitude, Proactive, Generous, Positive, Helpful, Humble, Honest, Loyal, Care, Builder, All-In
Who We Are
Serenity believes people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patients’ lives to providing an experience that allows you to do your best work.
We take our people and culture seriously and make it a priority to invest in both.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
This is a full-time position consisting of 3 13-hour shifts.
Our hours of operation are from 6 am-8 pm M-F, 7 am-7 pm Saturdays.
- This position is contingent on successfully completing a criminal background check.
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