• Greets and registers patients. Verifies current patient demographic and insurance information; scans insurance card(s) and driver’s license into Athena.
• Verifies patient has completed and signed Patient Registration Form (Assignment of Benefits), Acknowledgement of Receipt of Privacy Notice, Consent for Medical Treatment and HIPAA and Patient Alternative Communication Form; scans signed and completed forms into Athena.
• Verifies patient has received a HIPAA Privacy Notice.
• Verifies co-pay amount and reviews outstanding patient balances. Requests payment from patient for co-pays and outstanding balances. Records all payments on daily spreadsheet.
• Reviews and checks insurance eligibility on patients a minimum of two (2) days in advance of appointment.
• Processes incoming or outgoing referrals in a timely fashion and in accordance to practice policies and procedures.
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
• Reviews workflow dashboard and completes necessary tasks.
• Follows end of day procedures for appointments, financial reconciliation and deposits.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Maintains daily and monthly logs as required (daily compliance checklist, payment spreadsheet, cleaning).
• Processes and routes incoming and outgoing mail.
• Provides coverage at other clinics when/if necessary.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to organize and coordinate patient information
• Ability to be flexible and function under stressful situations
• Ability to communicate effectively
• Basic computer knowledge
• Appropriate telephone etiquette as well as interpersonal skills to interact with providers, staff and patients.
• Knowledge of medical terminology helpful.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE

• Preferably a minimum of one year experience in a medical office setting
• Experience with medical billing or insurance preferred

CERTIFICATE/LICENSE

• None required