Patient Representative Call Center

As Mount Sinai grows, so does our legacy of caring!

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.
We provide world-class care:

• Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The BEST cardiac surgery survival rate in Florida
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
• Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information collect referrals and authorizations and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician's office.
• Distributes mail accurately and on a timely basis.
• Efficiently schedules appointments recording them as documented and following practice policy.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.

Qualifications:

• 1 - 3 years experience in a healthcare setting preferred
• High School

Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!

Job Type: Full-time

Salary: $15.50 - $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami Beach, FL 33140: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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