POSITION SUMMARY

We are looking to hire committed, positive, hard-working people to join our growth-oriented team. A total patient experience that focuses on meeting the patients where they are every single time is the expectation for every patient. Patients need compassion and understanding for their health to thrive and this position provides opportunities daily for us to fulfill that need.

JOB QUALIFICATIONS

• High School Diploma/GED
• Computer Skills (AllScripts or EHR experience preferred)
• 2 year experience as a Medical Assistant in a fast-paced office
• 2 year experience in Surgery Scheduling
• Medical Terminology
• Excellent communication skills
• Strong organizational skills
• Ability to participate as a member of a team; reliable and punctual
• Spanish speaking highly desirable

RESPONSIBILITIES AND DUTIES

• Coordinate and schedule appointments for surgeries and any pre-operative tests as ordered by the surgeon.
• Provide patients with generic preoperative and postoperative information.
• Function as liaison between surgeon, OR schedule/system, and patient.
• Act as primary contact for surgical patients and respond to telephone inquiries.
• Use the telephone to send or receive communication related to the surgery schedule, pass messages to surgeons or other personnel, and request x-rays.
• Complete paperwork; enter complete data into the computer including Meaningful Use data.
• Crosscheck paperwork for the quality of data entered, presented and produced.
• Prepare the surgical chart with all necessary paperwork; ensure all surgery related work is completed and delivered to the appropriate areas by the designated time.
• Submit necessary information and documentation for insurance authorization and ensure authorization for surgery from the patient's insurance company.
• Consult with the insurance verifier for necessary authorizations/referrals.
• Advise patients of fees that may be required and counsel patients concerning their accounts when necessary.
• Understand the emotional and medical needs of a dialysis patient.
• Current medical terminology pertaining to chronic renal failure.
• Take calls from patients, answer questions when possible.
• Call patients post op, inquire as to status, schedule post op appointments.
• Schedule new patient appointments.
• Ensures all patient documentation is in the electronic medical record including current insurance, demographic information and the process is complete.
• Communicates with staff members, medical staff and other doctor’s offices in a professional manner.
• Completes accurate charting of patient visits with attention to vital details used for patient care processes and regulatory quality reporting.
• Maintain strong communication with Dialysis partners.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Apple Valley, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical scheduling: 2 years (Preferred)
• Medical Office: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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