Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Geneva Patient Engagement Specialists will provide support to patients who have a Cardiac Implantable Electronic Device (pacemaker/defibrillator/pacemaker/loop recorder). The individual will provide patient education to patients with newly implantable devices and assist with manually transmitting data, technical support, and equipment set up. The Geneva Patient Engagement Specialist will also have direct contact with the Geneva Remote Care Clinical team, Cardiology Practices as well as the device manufactures.

You are responsible for

• Enrolling and following up on all new device implants and patients
• Providing education and explaining remote monitoring to patients with newly implanted devices
• Assisting patients with equipment set up and initial download
• Guiding patients over the phone to manually transmit data from their device
• Engaging with missed and disconnected patients
• Troubleshooting monitors/equipment and connectivity
• Initiating three way calling with device manufacturer
• Ordering new equipment and accessories
• Directing patients to their cardiac practice with health issues
• Updating device manufacturer portals with patient and device information

You are part of

Ambulatory Monitoring & Diagnostics (AM&D) is part of the Philips Connected Care business cluster. Philips BioTelemetry is part of the AM&D business and provides remote cardiac monitoring services for more than one million patients per year. Philips acquired BioTelemetry in early 2021. The combination of Philips and BioTelemetry results in a global leader in patient care management solutions for the hospital and the home, a leading U.S.-based provider of remote cardiac diagnostics and monitoring.

Consists of members of the Geneva Patient Engagement team and directly reports to the Patient Engagement Supervisor.

To succeed in this role, you’ll need a customer-first attitude and the following

• High School Diploma or General Educational Development (GED)
• 1+ years’ of call center or product support experience
• Ability to have direct ethernet connectivity at workstation, with a speed requirement of 45+Mbps down and 2+Mbps up. Exceptions to this for specific positions within the Company must be presented for approval prior to employment
• Ability to prioritize and meet deadlines in a timely manner
• Ability to thrive in a high-volume, fast paced, and dynamic call center environment
• Ability to exercise sound judgement when dealing with ambiguous and challenging situations
• Computer proficiency, Microsoft Office, Quick Base, navigate internet, work in cloud-based environment
• Experience communicating to patients in a healthcare setting (preferred)
• Cardiology/device clinic experience (preferred)
• Cardiac medical device technical support experience (preferred)
• Comfortable with a training schedule of Monday-Friday 11:00am-7:30pm EST or 10:30-7pm CST for 3 weeks
• Comfortable with a work schedule of Monday-Friday 11:30am-8:00pm EST or 10:30-7pmCST

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.