Job Description

Patient Care Coordinator/Receptionist

Health Services-Miracle Ear

Bonuses: Based on store volume, tests set and sold

Helpful: Basic Computer Skills and Phone Skills

A Patient Care Coordinators main function is to help as many people as we can with their hearing health care through filling the schedule for your consultant. The Patient Care Coordinator is also responsible for basic administrative tasks such as answering the phones, making outbound calls, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

The PCC is a liaison between our hearing specialists and our customers and as such, they are responsible for assisting the customers and making their visit to our office seamless and enjoyable. Our customers are sometimes elderly so empathy and patience, as well as experience in a sales environment with a sense of urgency is a must.

Personal Character Qualities looking for:

On Time: Punctual. Getting to the store before store hours begin

Honesty/Integrity: Handling of money, sales, bank deposits

Be able to Multi task: Handling patient flow, managing the telephone and patient files/paperwork

Be able to move quickly and efficiently for all tasks required and as necessary

Friendly/Polite: Smiles while answering the telephone and talking to people.

Professional: Dressing modestly, gets along well with other team members

Organized: works best in keeping work environment, front desk area neat and free of clutter

Self-Motivated: Can handle the duties and job description without being micro managed and can proficiently have a vision to see what to do next

Teachable/trainable: able to handle being corrected and maintains positive attitude during and after the training process

Job Duties: (Not all listed)

Creates a smooth office flow by maintaining a full schedule.

Is Effective at schedule management and maximizes opportunities, such as filling gaps in the schedule and getting new patients scheduled in a timely manner.

Welcomes and greets all patients and visitors in a warm and courteous manner in person or on the telephone.

Answers the telephone while maintaining a polite, consistent professional manner using proper telephone etiquette and following company prescribed scripts.

Responsible for most Incoming, Outbound and Cold calls to keep the schedule full, promote sales opportunities and serving customers.

Responsible for keeping the store clean and organized at all times.

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal, financial, and insurance information.

Facilitates patient flow by notifying the consultant of arrivals, communicating delays, and filling open gaps in the schedule.

Check Patient insurance Eligibility and Benefits, process financing options, and takes payments. You are also responsible for taking cash and checks to the bank.

Maintains business office inventory and equipment by checking stock and determining inventory levels; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patient confidentiality by making sure all health information is secure by not leaving protected health information in plain sight and logging off the computer before leaving it unattended.

Maintains operations by following policies and procedures.

Contributes to team effort by accomplishing related results as need.

Learning Management System: Additional training modules required to be certified in the Front Desk Position of Miracle Ear. Training to be completed during work hours as time permits and once completed will acquire the starting of $12 per hour.

Job Type: Full-time (26-32 hours per week)

Salary Range:$12.00-$16.00 hour-Online training modules required as well. See above

Additional Compensation:

• Commission

Benefits:

• Retirement plan

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Typical end time:

• 4PM

Typical start time:

• 9:30AM

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid training
• Retirement plan

Schedule:

• Monday to Friday

COVID-19 considerations:
We are sanitizing between patients, leaving space between patients. Patients are free to wear masks as they feel comfortable. Same with employees.

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)

Work Location: In person

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