PATIENT ADVOCATE Job at Old Vineyard Behavioral Health Services
Old Vineyard Behavioral Health Services Winston-Salem, NC 27104
Responsibilities
At Old Vineyard Behavioral Health Services, a subsidiary of Universal Health Services, we are helping to create brighter, healthier futures for our patients and their families. We are the Piedmont Triad's only private psychiatric hospital meeting the chemical dependency illnesses and behavioral healthcare needs of those in our community.
Our 164-bed inpatient services for adolescents through senior adulthood offers comprehensive and individual assessments, psychiatric evaluation and medication stabilization, daily group therapy and personalized aftercare planning. We also offer a Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the Centers for Medicare and Medicaid Services. We are passionate about our work and are looking for individuals who share in this passion.
Benefit Highlights:
Qualifications
Experience: If no BS/BA, must have minimum five years experience in direct patient care setting or human services field. If BS/BA, must have a minimum of two years experience in direct patient care setting or human services field.
Licensure/Certification: None required.
Knowledge and Skills:
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 89,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 335 behavioral health facilities, 40 outpatient facilities and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
Notice
This opportunity is for a full-time Patient Advocate offering full benefits and a convenient weekday schedule.
At Old Vineyard Behavioral Health Services, a subsidiary of Universal Health Services, we are helping to create brighter, healthier futures for our patients and their families. We are the Piedmont Triad's only private psychiatric hospital meeting the chemical dependency illnesses and behavioral healthcare needs of those in our community.
Our 164-bed inpatient services for adolescents through senior adulthood offers comprehensive and individual assessments, psychiatric evaluation and medication stabilization, daily group therapy and personalized aftercare planning. We also offer a Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the Centers for Medicare and Medicaid Services. We are passionate about our work and are looking for individuals who share in this passion.
Benefit Highlights:
- Challenging and rewarding work environment
- Career development opportunities within UHS and its subsidiaries
- Competitive Compensation and Generous Paid Time Off program
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401(K) with company match and discounted stock plan
- Great family-oriented work environment
What does the Patient Advocate do at Old Vineyard?
The Patient Advocate acts as advocate for all patients and their families/guardians. Resolving complaints by listening to patients and their families; directing complainants to supervisor, therapist, nurse, physician, or other appropriate parties; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes throughout the patient's hospital stay. The Patient Advocate directs any education and/or individual care planning needed to support patient welfare with unit staff. Actively participates in Patient Rights Committee evaluating policies and processes for improvement and suggesting changes to support patient rights. Maintains and reports grievance data to Patient Rights Committee as well as Process/Performance Improvement Committee.
Qualifications
Education: Bachelor’s degree in a healthcare-related field preferred.
Experience: If no BS/BA, must have minimum five years experience in direct patient care setting or human services field. If BS/BA, must have a minimum of two years experience in direct patient care setting or human services field.
Licensure/Certification: None required.
Knowledge and Skills:
- Demonstrated knowledge and expertise in North Carolina Patient Rights.
- Able to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.
- Demonstrated knowledge of ethical principles and grievance resolution in a healthcare setting.
- Demonstrated basic understanding of medical terminology.
- Strong facilitation skills with proven ability in leading and facilitating teams to desired outcomes.
- Effective interpersonal skills necessary to cultivate relationships with all hospital employees and communicate, facilitate, and negotiate with a wide variety of healthcare personnel, patients, and families.
- Ability to work independently, exercise appropriate action and good business judgement.
- Demonstrates the ability to execute complaint resolution based on regulatory requirements and hospital policies and procedures.
- Demonstrates initiative, flexibility, integrity and diplomacy.
- Proficient in the use of Microsoft applications (such as Word, Excel, PowerPoint) and experience with database systems.
- Skilled at multi-tasking, time management and organization.
Physical Requirements:
Requires sufficient body mobility to accomplish essential functions. Must be able to sit and stand for extended periods of time. Must be able to bend, stoop, and kneel with ease. Requires walking and standing often. Requires frequently speaking on the telephone. Able to write legibly and grammatically to convey patient behavior and information in the patient chart. Requires normal or corrected vision and hearing to normal range. Must be able to express and exchange ideas by means of the spoken word. Communicating fluently and effectively both verbally and in writing in English. Ability to perform CPI physical, verbal and non-verbal techniques. Ability to appropriately interact with all program staff, patients, visitors, families, attending physicians, and other department representatives.
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 89,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 335 behavioral health facilities, 40 outpatient facilities and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.comor 1-800-852-3449.
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