LCMC Health

We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here.

Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families.

Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it.

JOB DESCRIPTION:

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Completes the scheduling function, registration, messaging, and/or admissions process:
  
  • Greets patients, guests and family members.
  • Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
  • Analyzes current patient information to determine if an account already exists so as not to duplicate records
  • Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
  • Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
  • Activates scheduled accounts that have been set-up for the patient according to the registration policy
  • Resolves work queue errors in an accurate and timely fashion
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate:
  
  • Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring
  • Physician information and validates against current system
  • Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application
  • Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy
  • Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe
  • Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate.
  • Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account
• Performs financial analysis of each case and informs patient of financial responsibility:
  
  • Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service
  • Attempts to collect payment at point of service for both copayments and residual payments.
  • Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed
  • Maximizes point-of-service collection, meeting established registration collection goals
• Provide excellent customer service to all patients, guests and family members and internal and external team members/customers:
  
  • Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.
  • Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.
  • Provides directions to applicable areas of interest whether over of the phone or in-person.
  • Schedules and reschedules appointment for patients as needed
• Balances cash drawer daily and prepares cash long at the end of the shift when applicable:
  
  • Balances cash drawer daily and accounts for shortages/overages/account posting errors
  • Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review
  • Makes department copies and reports unreconciled monies/deposits supervisor
  • Follows facility cash drawer policy as applicable
  • Completes and meets all job related facility specific of LCMC requirements

EDUCATION QUALIFICATIONS

High School Diploma/ GED or appropriate work experience

WORK SHIFT:

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Application for Employment
It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children’s Medical Center, Children’s Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify.

Instructions to Applicant
1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background.
2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment.
3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.