PAS Specialist - Outpatient Rehabilitation Services Job at Oregon Health & Science University
Department Overview:
Preferred Qualifications:
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
You will function as a member of the Rehabilitation Services patient care team. You will gather and record required information about patients; provide specific customer service which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, phones, billing, cash handling and assisting patients in an office or clinic setting.
Function/Duties of Position:
Provides a
Safe Therapeutic Environment
- Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees.
- Utilizes proper posture and sound body mechanics and principles for safe patient handling.
- Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace.
- Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan.
- Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.
- Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner
Professionalism
- Conducts oneself in an ethical and legal manner, the OHSU Code of Conduct, federal privacy policies, state statutes and OARs, and complies with hospital and departmental policies and procedures.
- Manages use of time effectively to complete professional and technical tasks, within realistic time constraints.
- Takes responsibility for special projects and assignments, additional workload when needed, and adapts to changing and demanding environments.
- Displays mature, effective professional relationships by accepting appropriate suggestions and constructive criticism and responding with modification of behaviors and exhibiting concern for others.
- Pursues continuing education opportunities, applies and shares new knowledge, participates in staff meetings and in-services.
- Displays professional communication in a face to face patient interaction as well as phone conversation. Assists in the supervision and training for students and volunteers from other disciplines, including, medical assistance physical, speech therapy, audiology, medicine and nursing.
Arranged Care.
- Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed.
- Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible.
- Mails information packets.
- Provides personal reminders to patients about upcoming appointments.
- Obtains and prepares OHSU medical records before scheduled appointments.
Enrollment & Authorization.
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
- Greets patients and confirms that an appointment has been kept.
- Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.
- Verifies and updates the common data set on-line.
- Explains and satisfies any necessary patient signature requirements.
- Answers phone calls, returns messages, Billing, and cash handling
Customer Service
- Demonstrates excellent customer service and communication skills in all interactions with patient/clients, families, caregivers, internal and external customers, including telephone, electronic and face to face situations. Using AIDET at all times.
- Addresses complaints and problems promptly and courteously, involving management when indicated.
- Communicates using active listening skills in a supportive courteous, professional manner at all times to patients/clients, family/caregivers and staff.
- Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
Departmental Operations/ Quality Improvement/ Professional Development
- Participates in activities, committees and other workgroups as appropriate.
- Participates in ongoing professional development, mentoring and competency assessment for self and other staff.
- This includes, but not limited to, attending educational classes, communicating additional training needs to supervisor, attending staff meetings, assisting in orientation of new staff, cross training for other teams as needed, performing peer reviews.
- Reports program development needs to manager and assists in departmental, division and hospital quality improvement initiatives.
- Actively works with team members, leads, and manager for continuous improvement of department operations, as indentified.
- Reports schedule conflicts to supervisor/designee and assists in problem solving for good customer service.
Telecommunications.
- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
- Delivers such information or requests promptly to the appropriate providers or their designees
- Six months of work experience in a medical office setting, including high volume direct patient contact OR
- One year of work experience in a high volume direct public contact position
- Successful completion of the required PAS initial training and core competency assessment before or during the trial service period.
- High level of customer service
- Excellent verbal and written communication skills
- Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers
- Must be able to perform the essential functions of the position with or without accommodation
Preferred Qualifications:
- Rehabilitation scheduling experience
- High level of customer service
- Medical Terminology
- Six months of experience with high volume, multi-line phone system
- Previous cash handling experience.
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
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