PART-TIME MEDICAL BILLING CALL CENTER Job at BYL Risk Management, LLC
Overview
You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls from patients, reviewing patient accounts, and assisting patients with payments/payment plans.
Responsibilities
· Answer roughly 15-25 inbound calls daily
· Review patient accounts and effectively answer questions to a high level of patient satisfaction
· Resolve outstanding account balances by processing real-time payments over the phone
· Accurately and timely document call notes on patients' accounts to establish a logical follow up process and manage queue of accounts that require follow up to resolve outstanding issues
· Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products
Qualifications
· Previous experience in customer service (required)
· Knowledge of health insurance terminology and billing processes (required)
· Prior experience in a call center environment (required)
· Experience in conflict resolution
· Strong negotiation skills
· Excellent written and verbal communication skills
· Deadline and detail-oriented
· Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work
***This is a part-time role not to exceed 30 hours per week.***
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- West Chester, PA 19382: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What hours are you available to work?
Work Location: One location
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