Pay rate: $18-20

Who You'll Work For

REEF's mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 5,000 locations and a team of 18,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You'll Do

The Parking Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Parking Supervisor provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, providing vehicle jump starts to customers. You will work closely with fellow team members, and Operations Manager, to ensure that cleanliness as well as safety standards are met at all times. The Parking Supervisor will oversee and help operate event parking and shuttle operations.

What You'll Do:

• Provide exceptional, caring, respectful customer service experiences for all customers and tenants.
• Ensure location is operated and maintained to company standards.
• Daily safety inspections and equipment checks.
• Supervise, schedule and train customer service representatives.
• Must ensure staff and working areas are kept clean, neat, and free from any obstacles.
• Monitor and report to Account management all parking business indicators.
• Communicate parking operation suggestions and recommendations to Account Manager.
• Source equipment vendors and track all service and repairs.
• Maintain and request staff uniforms as needed.
• Prioritize jobs with staff and account manager as needed.
• Activate monthly access cards and program validation tickets.
• Ensures staff complete daily revenue and shift reports.
• Balance and ensure daily shift reports match revenues collected.
• Collect and deposit cash daily.
• Ability to work independently and in a team environment.
• Be organized and maintain stock of tools, keys and inventory required for staff to perform their jobs.
• Correspondence and communicate professionally with all company departments as needed.
• Dealing with irate customers and solving their issues with the best of their ability as set out in site policy and procedures.
• Respond promptly to telephone, intercom and email inquiries.
• Computer skills with the ability to create logs and checklists as needed for operations manager or staff.
• Basic knowledge of parking equipment on site, access card readers, ticket readers, POS machine, etc.
• Ability to troubleshoot minor equipment repairs.
• Other duties as assigned by manager. These are guidelines and express the minimum expectations, other duties may be assigned.

What We Want from You:

• Excellent communication and interpersonal skills
• Excellent customer service and organizational skills
• Basic computer and math skills required.
• Hands on working knowledge of parking equipment and related software.
• Able to work and thrive in a fast-paced environment.
• Ability to prioritize tasks in an ever-changing environment.
• Previous experience an asset but not required.

What We'll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

What We Want From You:

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous customer service experience, preferred

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift
• Stand for extended periods of time, sometimes for entire duration of shift

WORKING CONDITIONS:

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.