Optical Manager Job at North Georgia Eye Center

North Georgia Eye Center Gainesville, GA 30501

Company Overview:
North Georgia Eye Clinic has been a premiere eye care provider in North Georgia for over sixty years. Our locations in North Georgia include Gainesville, Braselton, Clayton, Hamilton Mill/Dacula and Cumming. With Board Certified Ophthalmologists and Optometrists, we can service all your eyecare needs. Our surgery center was recognized as one of America's top ambulatory surgery centers by Newsweek in 2022. Our surgeons offer femtosecond assisted laser cataract surgery with the CATALYS Precision Laser System. North Georgia Eye Clinic Aesthetics offers oculoplastic and reconstructive services. We have a dedicated dry eye clinic which includes state of the art treatments including Lipiflow and IPL. Whether you need an annual eye check or treatment for a specific eye condition, North Georgia Eye Clinic can care for your entire family.

Position Summary:

We are actively recruiting for a Optical Manager to join our growing team at North Georgia Eye Clinic.


If you wish to join a growing team with favorable benefits and perks, while contributing to a best-in-class organization, please apply with your resume.


The Optical Manager is responsible for supporting optical business operations for all practices within the organization. The Optical Manager is responsible for providing the tools, support, leadership, and strategic direction necessary to deliver executional excellence, high standards of service, and deliver incremental revenue profit contributions. This role supports a positive and professional work environment that emphasizes accountability, integrity, and professional growth. This role works cross-functionally and collaborates closely with associated practices and their department managers / supervisors to ensure the achievement of targeted business objectives.

Responsibilities:
  • Ensures the highest standard of patient service and execution in the Optical Department
  • Support operations standards, strategic priorities, and achievement of financial goals of optical boutiques located inside the associated practices
  • Assist the operations manager and office managers in day-to-day relationship management inter-departmentally
  • Provide guidance and functional support to the practices to ensure that the optical boutiques achieve sales and patient-service related goals, primarily measured through key performance indicators
  • Communicate regularly with office managers to monitor the performance of all company policies, initiatives, programs, and standard operating procedures
  • Collaborate with management on the training and development of Optical management
  • Consistently networking, sourcing, and recruiting optical talent working closely with Human Resources to ensure proper staffing levels in all optical departments
  • Build relationships / partnerships with industry and supplier organizations to collaborate and improve on optical margins and operations
  • Maintain optical inventory system
  • Provide guidance and oversight to the organizations’ internal optical laboratory
  • Work closely with marketing team on initiatives to increase overall sales
  • Other duties as assigned
Qualifications:
  • Bachelor’s Degree preferred, or the equivalent years related experience
  • Must obtain LDO status within one year of employment and maintain LDO status in the State of GA
  • 5 years of supervisory and customer service experience strongly preferred
  • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
  • Self-motivated with strong organizational skills and superior attention to detail.
  • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
  • Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
  • Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
  • Strong problem solving and negotiation skills
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Company Benefits:

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSAe
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

North Georgia Eye Clinic, an affiliate of EyeSouth Partners, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.




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