We are looking for a supervisor to build and develop our amazing team of Skippers that complete dog walks for our clients in Charlotte. This is an amazing opportunity for someone with at least 6 months of experience in a role supervising hourly employees.

Who You Are:

You are organized and have excellent attention to detail. You are a skilled problem solver and love resolving logistical puzzles. You are good at communicating with staff and clients alike and you love dogs (obviously).

What You'll Do:

• Team Scheduling & Resource Management: Prepare the team shift schedule and ensure that all shifts are filled
• Appointment Management: Run daily dog walking schedule and resolve scheduling issues throughout the day
• Daily Operations:
  • Resolve issues escalated by dog walkers during shift and escalate emergent issues to a manager
  • Provide onsite support, filling in for open walks as needed to ensure highest level of service quality and safety
  • Review and correct visit reports to ensure quality
• Client Communication: Communicate with clients regarding service and scheduling issues
• Inventory: Conduct inventory, ensuring that dog walkers have all supplies needed to deliver service
• Team Management: Cultivate a high performing, engaged team

What You'll Bring:

• At least 6 months of experience in a role supervising hourly workers
• Comfort working with and around dogs
• Experience with routing or complicated scheduling is a plus
• Ability to maintain confidentiality of sensitive information
• Strong attention to detail and organization skills
• Availability to work a set schedule of Monday - Friday 8 am - 5 pm
• Mac OS proficiency

More Information:

• This role is based in Charlotte, NC
• Skipper offers a competitive compensation package, including medical, dental, and vision benefits.

Who We Are:

Skiptown is on a mission to make the lives of pets and their people easier, and even more fun, through a tech-enabled, premium pet services ecosystem, and state-of-the-art facilities. Our 24,000 sq ft flagship location in South End offers dog daycare, boarding, grooming and a social bar - and will soon expand to include retail, veterinary, training and transportation services.

Skiptown Perks:

• Free employee membership to the bar & park for your eligible dog(s)
• 30% off of eligible Skiptown services
• Employer contribution for Medical, Dental and Vision benefits (Vision is free - because we want you to see all those cute puppy faces!)
• Dogs at work...every single day
• Paid Time Off
• DoorDash DashPass Work Perks!
• Purple swag. Lots of purple. We're serious. You should really like purple.

Physical Requirements

• Lift up to 50 lbs.
• Prolonged sitting, standing, and walking
• One-on-one interactions with dogs
• Bend, twist, stretch, and reach
• Use of company laptop
  • Vision
  • Hand and wrist movement