Welcome! We’re happy you found this opportunity with Positive Intelligence

Every day, Positive Intelligence helps individuals and organizations build mental fitness so they can achieve their full potential for wellness, performance, and contribution. Powered by positivity, we’re working to make the world brighter for everyone. Positive Intelligence provides an app-based, coach-facilitated program to rewire the brain for peak performance and happiness.

What you can expect from this role:

The operations manager helps define and meet quarterly OKRs, oversees company KPIs and suggests areas for improvement. This role manages the company wide knowledge base, tools, systems, and processes as well as important cross-functional projects. If experienced in HR practices, this role will also support the People Operations team. The ideal candidate is able to manage important cross functional projects, create and maintain important company knowledge resources, support business systems, design thoughtful operational processes, and resolve problematic situations efficiently. Must have excellent communication and organizational skills and be able to see the big picture while managing the critical details.

Where you’ll work

Fully remote. US - mountain or central time preferred.

What you will accomplish:

Managing the company Knowledge base

• Designing, developing, and managing company information in our knowledge base, including regularly reviewing and maintaining information within the company.
• Deploying training, communications, and awareness programs related to knowledge management.
• Encouraging a knowledge-sharing culture across the organization. Collaborating with team members to capture new information that can be stored in the knowledge base.
• Maintaining the knowledge management system and regularly conducting evaluations to gauge knowledge program effectiveness.

Managing Company Tools, Systems and Processes

• Managing the development and implementations of strategies, programs, and initiatives that drive operational excellence and effectiveness by creating and defining processes, procedures, tools, policies, communications and metrics, and managing compliance with the Company’s operating policies and procedures.
• Providing input into operating policies and procedures that promote best practices and assisting in developing and implementing training, tools, and systems that ensures the integration of best practices into the organization.
• Gathering feedback and data to effectively evaluate the operating and business performance. Soliciting management, client, and team member feedback and generating ideas for improving operating performance.

Cross-Functional Project Management

• Supporting the Head of Culture and Operations with cross-functional project management
• Meeting with key stakeholders to align objectives and key results for the project. Writes project plan overview accordingly.
• Designing, writing, managing and maintaining the Asana projects and supporting company in good Asana project management
• Defining the RASCI for projects and working with all key stakeholders on how they will engage with the project.
• Defining, measuring and meeting the outcomes for cross-functional projects
• Meeting with key stakeholders to determine what sub-projects need to be completed in order to accomplish larger project goals. Aligns sub-project objectives and key deliverables for the larger project. Identify which sub-projects and tasks fall within your scope of work. Determine how these sub-projects are dependent on each other and manage accordingly. Help supporting members manage their projects accordingly.
• Throughout projects: Identify roadblocks and challenges to project and raise and resolve with senior leaders. Make sure the project is moving forward at the identified pace.
• Writing weekly project status reports and updates in Asana to keep everyone engaged and informed on the project progress.
• Holding regular key stakeholder meetings to discuss projects and resolve any issues that need to be addressed.
• Gathering feedback from key stakeholders on a regular basis and make any necessary adjustments.

Supporting People Operations

• Leading, coaching, and supporting the People team
• Managing the team’s overall work
• Overseeing the team and ensure they work efficiently together within and across departments in a streamlined way
• Together with business leaders, develop and drive forward a people strategy across the company
• Ensure policies and processes focus on supporting and improving the employee experience across the entire lifecycle

What you’ll bring to the table:

• Excellent integrity and able to maintain confidentiality and raise issues to the right level
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Awareness of employment-related laws and regulations.
• Proficient with Google Workspaces
• Proficient with other business systems: Asana, Slack, BambooHR, Slite, etc.

We provide a competitive salary range

$70,000 - $80,000/annual USD

Positive Intelligence is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, sexual orientation, disability or any other characteristic protected by law.

We deliver a wealth of tangible benefits

We care about our team members and provide the benefits you need to achieve your potential for wellness, productivity, and performance.

• Remote work environment: work from anywhere in the world, adhering to the requirements of the role
• Flexible hours: you choose a work schedule that makes sense for you
• Personal and professional development: you’ll have unlimited access to the Positive Intelligence program modules and content library
• Free program for friends and family: share the gift of mental fitness with free access to the Positive Intelligence app for a few of your friends or family members
• Health insurance paid at 90-100% for employee coverage
• Dental and vision plan
• Flexible Spending Accounts for health care and dependent care
• Short- and long-term disability benefits
• Employee Assistance Program
• Employee discounts program
• Non-matching 401K plan

Our team members walk the walk

The Positive Intelligence ‘operating system’ powers everything we do. Positive Intelligence is an operating system with work and life applications. The Positive Intelligence (PQ) program delivers extraordinary results not only for our customers but also for our employees. Our company culture is centered on the tenets of the PQ program. When it comes to the values that guide us as a company, we lean on the powers of the inner Sage (the positive self):

• Empathize: we are loving and compassionate.
• Explore: we are curious and open.
• Innovate: we are inclusive and inspirational.
• Navigate: we are purpose-driven and grounded.
• Activate: we are active and present.

The power of Positive Intelligence

Positive Intelligence is the world’s leading mental fitness training program. The Positive Intelligence (PQ) program is a proven neuroscience-based approach to mental fitness. It provides tools and training to cultivate a positive mindset that builds resilience, helps teams and individuals manage stress, and leads to optimal performance. We are a passionate and motivated team with the desire to make a massive difference in the lives of our customers and the people who work here. Our founder and CEO is Shirzad Chamine, the New York Times bestselling author of the book, Positive Intelligence, translated into 20 languages. Shirzad has been the CEO of the largest coach training organization in the world and has trained faculty at Stanford and Yale business schools. Our vision is to create a world where mental fitness becomes as widespread and commonly practiced as physical fitness is today. That’s when humanity will fulfill its true positive potential. Join us in manifesting this vision.