Summary of Responsibilities

Plans utilization of facilities, equipment, materials, and personnel to improve efficiency of operations. Creates process and operational consistency to reduce cost and improve performance. Audits current procedures to improve efficiency of operations. Responsible for the day-to-day management of people and processes necessary to support the Operations function. Responsibilities include overseeing freight and expense procurement, maintenance, data management, audit and recovery, data entry and various operations support. May also be involved in the ongoing analysis and planning for operational audits, Sarbanes Oxley audits, acquisition integrations, and any other operational compliance reviews. The Operations Manager may provide coordination between the Financial, Sales, Operational, and Systems reviews for the Group to provide economy, efficiency, and effectiveness of total activity for the Group.

Major Tasks, Responsibilities and Key Accountabilities

• Facilitates and drives process development, training programs and procedural efficiencies, including the development of processes and the oversight of procedural implementation.
• Oversee the continual review and refinement of operational processes and procedures.
• Develop, implement, and monitor Standard Operating Policies and Procedures.
• Identifies and analyzes issues directly impacting operational areas, including pricing, inventory, receiving and freight.
• Creates metrics from reports to measure operational issues and communicate findings to management.
• Prepares, analyzes and distributes reports.
• Manage and coordinate inside sales and sales support resources necessary to meet sales goals quota and revenue growth objectives.
• Provide support from a technical sales/automation aspect to inside/outside sales when required.
• Develops training materials and conducts training on administrative functions. Creates reference manuals, job aids, and web-based training sessions.
• Facilitates cross-functional communication with other areas of the business including but not limited to Finance, Sales, HR and IT.
• Leads, plans and coordinates work teams in an efficient manner to effectively perform operational audits of functions and activities. Utilizes metrics to track performance and manage workload.
• Ensures operational processes and procedures are compliant.
• May assist with acquisition integrations and system conversions to ensure operational excellence and internal/external compliance.

• Experience analyzing continuous quality improvement needs and opportunities and implementing responsive strategies and procedures.

• Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

• Solutions require analysis and investigation.

• Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.

• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel 10% to 30% of the time.