POSITION DESCRIPTION: Operations Manager

REPORTS TO: General Manager

DIRECT REPORTS: Service Manager, Service Coordinator

PRIMARY FUNCTION: Redeem operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high-quality manner

QUALIFICATIONS: Associates and/or Bachelor’s degree in Technical/Business or equivalent

Extensive amount of experience in the Operations field

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COMPETENCY AREAS

Annual Plan Redemption:
Redeem annual plan in activity, actual gross profit, and maintenance base through leadership and management of staff. Forecast workforce, labor (by type) burden, organizational changes, vehicle requirements, and actual gross profit levels.

Maintenance Agreement Escalation & Salvage:
Evaluate and sell price escalations. Establish escalation policy to ensure customer retention while maintaining profit objectives. Minimize cancellation rate by assisting and directing sales and operations to redeem customer obligations and respond to cancellation notices promptly and effectively.

Credit and Collections:
Drive and participate in Accounts Receivable collection activities after 90 days of invoicing. Oversee the audit for all outstanding/incomplete work orders through various reporting.

Internal/External Relations:
Build and maintain rapport and positive working relations with all intercompany, intra-affiliate, and ABM

Franchising Group staff to resolve problems, capitalize on opportunities, and maximize revenue and profit. Build rapport and productive working relationships with customers, vendors, and other outside agents.

Project Schedules:
Understand timing of the work and how it relates to others. Direct and monitor staff in development, communication, and redemption of schedules. Resolve schedule conflicts as required. Monitor project schedules to ensure timely completion of work

Systems and Programs:
Regularly review operating policy, procedures, and methods. Measure effectiveness of existing programs, identify problems or weaknesses, and establish new methods or corrective action. Establish policies and procedures necessary for internal administration.

Field Labor Utilization:
Establish and monitor guidelines to determine field labor requirements. Recommend changes to requirements based on annual operating plan and performance against plan.

Management:
Delegate, organize work of others by position description and procedures; encourage mutual agreement on objectives. Effectively audit performance of staff and follow up. Recommend appropriate personnel actions, i.e., hiring, firing, promotions, demotions, compensation, etc.

Training:
Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group. Ensure technical capabilities of field force are consistent with current contractual commitments and market strategy.

Purchasing:
Understand purchase requirements. Direct and monitor staff in the preparation of requisitions in a timely manner for materials, equipment, subcontracts. Instruct and direct staff to ensure efficient use of equipment, tools, and materials while ensuring efficient field operations. Maintain budget goals.

Documentation:
Train, direct, and evaluate staff in the proper, accurate, and timely completion of all paperwork. Ensure reviews are being completed in a timely manner. Ensure compliance with company standards.

Special Projects:
Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities

Compensation Range and Benefits:

$85,000-$105,000 plus $20,000-$30,000 bonus potential

Benefits include BCBS of Alabama Health and Dental, EyeMed Vision, Company vehicle,
Company cell phone and Computer, PTO, plus a 7% 401K match.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Madison, AL 35756: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Management: 5 years (Required)
• Gross Profit Management: 3 years (Preferred)
• AR and Collections: 3 years (Preferred)
• Project scheduling: 3 years (Preferred)

Work Location: One location

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