BANQUET SERVER
Find your place to belong, join our team! Earn great pay and benefits while honing your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!
YOUR BENEFITS
- $7.25/hour plus gratuities
- Part time, On call positions available
- Strong sense of belonging through diversity, equity, and inclusion
- Up to 50% off food when you dine at the hotel as a guest
- Greatly discounted room rates for your out-of-town guests
THE ROLE
The Events Server reports directly to the Banquet Manager, with oversite from the Director of F&B. It is critical the person in this position is tactical and strategic; you must be able to read and understand the requirements of the Hotel standards in service and providing the needs of our clients at all Banquets, catering, specialty events, and activations, both in meeting spaces and Hospitality Suites. You are the front-line soldier in our mission to exceed our Guests expectations and maintain the highest level of professionalism and service performance.
WHAT YOU WILL DO
- Uphold and model the company’s principles of People, Place and Character by being proud of who you are, where you come from and who we serve at our hotel.
- Be collaborative with your co-workers and leaders and use your intuition to fix things when you know they are not right or could be better.
- Be a storyteller of the history of Haya hotel and share our translocal hospitality efforts about our local collaborators and partners.
- Be emphatic about achieving the required set-up time for an event, and ensure the finer details of a table setting, stations, or chair placement has not gone unnoticed.
- Receive last minute updates or changes to a banquet event order (BEO) with ease and know "We can do this!"
- Review the details of each BEO to set rooms to the expectations of the client and guests; ensuring you have the resources and tools to execute your assignments.
- Be proactive and let the Events Manager and Sales team know if you are challenged in meeting requests or need their assistance.
- Frequently communicate "must know" information to the kitchen and other support departments prior to and during events.
- Ensure the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels.
- Take the health and safety practices and procedures to keep you and the guests safe seriously and make recommendations if something can be done better.
- Appreciate that the team you are working with are doing their best, and pitch-in to help others when you see they need assistance.
- Identify service issue and take action to correct them, this is your house, your reputation, do what you can to always make something better.
- Be proud of your ability to learn the proper techniques of service for various meal periods and help your co-workers if they are not following along.
- Knowledge is power, so it is critical you take the time to learn the food and beverage items being offered, including ingredients and method of preparation, as many of guest swill have dietary restrictions or allergies.
- Be willing to help out in other food and beverage related departments or take on additional tasks that will provide you with learning opportunities to grow and develop your knowledge and skills.
POSITION REQUIREMENTS
- Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
- Minimum of 1 (one) year experience as an event/banquet server in either a free-standing or hotel restaurant.
- Ability to obtain and/or maintain Server Certification within 30-days of hire
- Must meet local age requirements in order to serve alcohol
- Available to work a flexible schedule to include nights, weekends, and holidays
- Fluency in English both verbally and non-verbally
- Additional Requirements
- Continuous standing and walking and negotiating wet tile floor and steps
- Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
- Ability to roll and/or carry Banquet Table and Chairs
- Standing and walking is continuous for 4-5 hours at a time
- Lifting and carrying 30 lb. tray, crate or box is occasional
- Negotiating varied floor surfaces is continuous
- Carrying over shoulder is occasional
- Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring, and mixing drinks
- Rolling and/or carry Banquet tables is continuous
- Carrying stackable banquet chairs by loading the cart is continuous
- Excellent sight and balance needed for negotiating varied floor surfaces
- Handling lighted candles, and handling hot fluids (coffee and tea)
- Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
WHO YOU ARE
You are a person who is compelled to execute a flawless event. You pride yourself on the delivery of an unmatched experience for guests and fellow employees alike. You enjoy and excel in a high-pressure environment and can execute what is needed to exceed our guests’ expectations and demonstrate the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration.
WHO WE ARE
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Soulful, sophisticated, and avant-garde, the Jasper Hotel serves as Fargo’s social hub for cultured locals and modern travelers looking to connect, discover and indulge, the intersection of luxury and community. Redefining hotel luxury in North Dakota, this new build has 6,000 square feet of flexible space, 125rooms and features Rosewild Restaurant, a signature lobby lounge, and a café.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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