Company Overview: Andrea's Angels is a member of the True Care Family and has been helping those in need since 1999. We are a Non Medical Class B Home Care Agency. Our goal is to provide HCBS and Private Pay personal care and homemaking tasks to the elderly, blind, disabled, and anyone needing assistance maintaining their independent lifestyle. We also offer ILST- Independent Living Skills Training to brain injury clients and TCS- Transitional Care Service Independent Living Skills Training. Our staff and providers are chosen for their character and warm communication to deliver our signature in-home care experience. We strive to provide our clients with the individualized care to pursue their physical, emotional and cultural wellness.

Position Title: Office Manager

Job Description: Responsible for assisting the Senior Branch Manager in overall compliance with Local, State & Federal Laws and Regulations concerning the operation and provision of Home Community Based Services - HCBS. Participates in developing strategies, goals, policies and regulatory requirements related to HCBS services. The Office Manager reports to the Senior Branch Manager and the Governing Body.

Responsibilities Include:

• Assist in hiring process, interviews, run background checks.
• Assist in the supervision of all HCBS direct care staff.
• Document all phone calls, emails etc. with client, case management and direct care staff.
• Inform and confer with the Senior Branch Manager on all client, personnel and service management needs and problems.
• Responsible for assigning personnel to clients based on client needs and individualized service plan.
• Responsible for scheduling of clients with agency staff.
• Responsible for daily tracking of Electronic Visit Verification usage via HHA Exchange.
• Performs data entry functions as required.
• File/scan documents appropriately and document in HHA Exchange.
• Perform other duties as assigned by the Senior Branch Manager.
• Project a concerned, professional attitude and develop a positive rapport with all staff
• Assure the confidentiality of all client and proprietary information.
• Supervise and direct all HCBS client services.
• Promote, review, and evaluate the quality and appropriateness of client care practices.
• Revise Individualized Service Plan for appropriateness and application.
• Maintain contact with client’s, via telephone, email etc. and client direct care staff.
• Review clients care through on-going communication with staff and coordination with other agencies.
• Receive and act to resolve complaints made by clients and direct care staff, regarding care provided relating to services, personnel or policies and procedures.
• Coordinate and ensure that the client is well serviced through the assignment of services and personal care attendants whose skills and abilities meet their individual needs.
• Assist with training and annual in-service training of all staff.
• Responsible for interviewing, hiring, and orienting all HCBS staff.
• Document phone and in-office conferences with physicians, case managers, clients and direct care staff.
• Maintain high visibility and availability while in the office.
• Assure the confidentiality of all client and proprietary information.
• Other duties as assigned by the Senior Branch Manager.

Job Requirements:

• High School Diploma
  
• Home Health Experience is a plus
• Organization and Multitasking skills

Andrea's Angels provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.