JOB TITLE: Office Manager

JOB STATUS: This is a part-time position (30 hours a week). Due to responsibilities, it is important that the candidate is able to be in the office 9:00 a.m. to 3:30 p.m. Monday through Friday.

REPORTS TO: Executive Director

JOB DESCRIPTION:

We are looking for an organized individual who can help make our reception and intake processes at Neighborhood House an outstanding experience. This requires managing a team of volunteers who perform the reception and intake positions. Additionally, this role will support the leadership team in administrative tasks as well as office support.

COMPENSATION: $17 per hour

JOB DUTIES:

Service Coordination – 60%

• Recruit, train and supervise intake and reception volunteers to ensure clients and visitors have an outstanding experience while visiting
• Review, document and maintain volunteer office processes to ensure efficiency and consistency
• Develop and maintain an orientation program for new reception and intake volunteers to familiarize them with the agency and volunteer roles and responsibilities
• Function as backup for intake and reception volunteers during absences
• Coordinate projects for volunteers (mass mailing, data entry, etc.) and provide follow-up to make sure the project is completed in a timely and satisfactory manner

Administrative – 40%

• Support Executive Director and leadership team with administrative tasks
• Monitor and manage all vendor/service contracts
• Create, document and maintain staff office processes and procedures
• Act as first point of contact for client, donor or partner concerns/issues
• Monitor and order office supplies
• Collect and deliver mail and deliveries

JOB SKILLS & REQUIREMENTS:

• 5+ years of experience in office management or relevant positions
• Excellent written and verbal communication skills
• Previous experience with developing, implementing and management of office processes and procedures
• Ability to lead volunteers
• Ability to manage difficult interpersonal situations with the public
• Experience with Microsoft Office applications
• Ability to lift at least 25 lbs
• Must have a passion for our mission and prior experience in nonprofit operations is a plus
• Willingness to learn specific computer applications: Apricot – Client Services Tracking system

ABOUT US:

Founded in 1968, Neighborhood House is a 501 (c) (3) nonprofit human service organization that assists our neighbors during times of hardship. We collaborate with the community and other social service providers to help our neighbors in financial crisis move toward financial and overall wellness.

Life circumstances such as sudden job loss, divorce or death of a spouse, can change the life of a family in a moment’s notice. Neighborhood House recognizes the basic needs of residents in crisis and responds with emotional and financial assistance. We believe that neighbors helping neighbors is the model of a strong community.

Our key client services include: food pantry, clothes closet, financial assistance, transportation, sustainability services and counseling.