Right at Home Jacksonville, a leading global in-home care provider, seeks a full-time Office Leadership Team Member for our Jacksonville area office. This is an exciting, challenging hands-on assignment with future growth and promotion opportunities. We are a fast-growing, award-winning company that's a great fit for people who want to build their careers as they roll up their sleeves and help build a business even further.

Are you a positive, high-energy person who can both lead and collaborate? Do you always get the job done? Do you love helping others? Do you talk with energy and a smile in your voice? Do you love turning a caller into a client? Do you thrive in a busy environment? Are you great at using technology? Are you organized? Are you calm under pressure?

Do you persist in difficult situations? Can you generate big ideas and keep track of all the details? Do you want growth and promotion opportunities? Then Right at Home could be the right place for you!

Our Leadership Team Member is responsible for key Right at Home operations, ensuring all calls and visitors have a great experience, and keeping our care teams and records in excellent order. You will personally handle prospect inquiries, manage schedules and documentation, coach and evaluate caregivers, run reports, audit our records, and engage with clients. You will have a 5-day workweek that includes a Saturday-Sunday rotation and an equal share of the team's on-call duties.

You must have relevant home care and/or hospitality industry experience to be considered for this role.

Office Leadership Team Member Essential Functions

• Working collaboratively in our office, providing leadership, teamwork, and expertise.
• Working independently to leading the company’s office management and operations functions.
• Scheduling, evaluating, coaching, and directing the activities of caregivers.
• Discussing the company’s programs with clients, prospects, and referral sources.
• Communicating effectively with clients and families as part of excellent service delivery.
• Providing accurate inputs into systems, including our HR, client, and care software platforms.
• Performing on-call duties, including scheduling and inbound service inquiry handling.
• Responding promptly, politely, effectively, and completely to all inbound calls while on duty.
• Working independently in the field at times with clients, families, and referral sources.
• Maintaining all records accurately and according to our guidelines and industry standards.
• Applying knowledge of policies and procedures as outlined in Right at Home manuals.
• Using computer programs, including Windows, Microsoft Office, Outlook, and ClearCare.

Required credentials and skills

• 5+ years of relevant experience in an in-home care, healthcare, or hospitality organization.
• Available for rotating weekend work, on-call duty, and events outside of posted office hours.
• Demonstrable communications, accuracy, and organizational skills.
• Able to work well in and outside our office, with strong work ethic and professionalism.
• Computer fluency, including Windows, Microsoft Office, e-mail, mobile apps, browsers.
• High School graduate or equivalent with professional experience.
• A valid driver’s license, vehicle insurance and reliable access to a vehicle are required.
• Successful completion of required reference and background checks, including a Level 2 screening.

Additional qualifications

• Hands-on experience with ClearCare software is a plus.
• Existing knowledge of the Florida AHCA Home Health Agency Guidelines is a plus.
• College degree is preferred, as is CNA or HHA licensing.

This is a key position on the Right at Home Team. You’ll help improve quality of life for adults in need, right here in your community. !

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