Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Office Coordinator facilitates the timely receipt and transmission of information to ensure the efficient operation of the Housekeeping department and the highest quality of service.

Position Pays: $18.00 an hour plus service charges.

Essential Duties & Responsibilities:

• Assign daily worksheets and keys for each room attendant and houseperson. They must sign and date recording time that they received the key and must record the time that they return the key at the end of their shift.
• Maintain a constant and up to date, written and computer record of cleaning status of all rooms.
• Report all personnel problems, discrepancies or deficiencies to the executive housekeeper or an assistant manager immediately.
• Use logging system to communicate with next shift, ensuring a smooth and efficient operation.
• Follow up on guest requests accurately and expediently.
• Maintain strict confidentiality in all guests, personnel and other business-related matters.
• Assist housekeeping management with personnel, administrative and accounting functions.
• Attend departmental meetings as scheduled.
• Maintain accurate login and inventory of all keys and pagers issued from and returned to the Housekeeping office.
• Draft staff assignments according to established quotas and guidelines.
• Answer all incoming calls and dispatch instructions accordingly to ensure a prompt and timely response.
• Maintain a complete and accurate written record of all incoming calls and requests as well as their resolutions.
• Input all related engineering calls into the Hot Sos, (engineering work order software).
• Maintain the department office and storage areas in a neat and well-organized manner.
• Conduct supply inventories as needed.
• Maintain an accurate and immediate record of all “lost and found” items, according to established criteria and procedures, to ensure security and privacy.
• Comply with all Pebble Beach Company safety and health policies and procedures.
• Knows, models and ingrates Pebble Beach Company culture (mission, values and standards).

Absolutely Required Skills:

• Excellent customer service, organizational, typing and basic clerical skills required.
• Understanding of cleaning procedures and general hotel operations helpful.
• Ability to delegate tasks necessary.
• Good telephone etiquette and the ability to communicate clearly both in writing an orally to staff, managers and guests required.

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Repetitive hand use and firm grasping is required.

Why work for Pebble Beach Company:

• Competitive Pay: $18.00 - $25.00/hour plus service charges.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.