OFFICE ASSOCIATE (OPTION 2 TYPING) Job at State of Illinois
Agency : Department of Human Services
Opening Date: 3/17/2023
Closing Date/Time: 03/30/2023
Salary: Anticipated Salary: $3,367 - $4,552 per month
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 10-07-23945
Position Overview
The Office of Fiscal Services is seeking to hire an Office Associate at the Bureau of Collection Services in the Overpayment Review - Account Support section located in Springfield, Illinois. As the office associate performs a variety of complex specialized clerical office support and assistance. Independently takes phone calls from clients on Department of Employment Security Over Payments (DESOP) cases to assist in resolving claim issues. Performs data entry to add and change client information on the Illinois Disqualified Recipient System, which is incorporated into the National System in order that all States may access, exchange, and track information nationwide relative to Supplemental Nutrition Assistance Program (SNAP) Disqualifications. Screens incoming mail. Reviews special computer-generated reports from Management Information Services and Office of Inspector General to ensure quality and accuracy of the duplicate assistance/fraud referrals.
Job Responsibilities
- Performs a variety of complex specialized clerical office support and assistance.
- Independently takes phone calls from clients on Department of Employment Security Over Payments (DESOP) cases to assist in resolving claim issues.
- Performs data entry to add and change client information on the Illinois Disqualified Recipient System, which is incorporated into the National System in order that all States may access, exchange, and track information nationwide relative to Supplemental Nutrition Assistance Proqram (SNAP) Disqualifications.
- Establishes, enters, updates, and maintains files on a personal computer to track production for professional and clerical staff within the Unit used for processing referrals, undelivered legal notices, account demographics and recoupment cases.
- Screens incoming mail.
- Reviews special computer-generated reports from Management Information Services and Office of Inspector General to ensure quality and accuracy of the duplicate assistance/fraud referrals.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of high school.
- Requires two (2) years of office experience.
- Requires the ability to keyboard accurately at 45 wpm.
Work Hours: 8:30am - 5:00pm Monday- Friday
Work Location: 600 E Ash St Springfield, IL 62703-2925
Office of Fiscal Services
Bureau of Collection Services
Overpayment Review- Account Support
Agency Contact: DHS.HiringUnit@lllinois.gov
Job Family: Clerical and Administrative Support; Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 10 Weeks Paid Maternity/Paternity Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link:
https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
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