Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

ESSENTIAL FUNCTIONS:

• Thinks and behaves in alignment with the Company’s vision, mission, goals, objectives and core values.
• Maintains and cultivates positive professional work relationships with internal clients, external clients and vendors.
• Cultivates customer’s goodwill and encourages repeat business.
• Maintains a high level of confidentiality with regards to store and management information.
• Maintains information system records and accurately compiles reports from the database as needed and to meet determined deadlines. These reports may include but are not limited to Bank Reconciliation, Weekly Cash Reports, Merchandise Report, Excise Tax Report, Inter-division Reports, Accounts Receivable Reports, Accounts Payable Transmittal Report, Regular Invoice Reports and Annual Fiscal Invoice Reports.
• Assists team with prompt receipt and routing of incoming communication via phone, email or mail.
• Prepares letters, memos, forms, and reports accurately and according to written or verbal instructions.
• Assists with administrative tasks associated with vendor management.
• Punctual participation in administrative staff meetings as well as other required meetings and seminars.
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Updates and maintains forms relating to logistics.
• Maintains and creates standard operating procedure documents as needed.
• Assists with reconciling data and sales entries.
• Maintains filing systems and shipping logs either manually or electronically.
• Manages store and team calendars and schedules appointments.
• Serves as a project manager for assigned projects as needed.
• Demonstrates regular and reliable attendance.
• Adhere to standard procedures and policies to specific problems to produce solutions that make sense.
• Demonstrates ethical conduct and maintains credibility.
• Safety and Security
  • Work in a safe manner to protect yourself, your co-workers and others who may be affected by your actions.
  • Work together on exercising prevention methods to minimize injury or loss. Suggest solutions to mitigate hazards.

OTHER FUNCTIONS:

• Assists Daiso Store Managers and Assistant Store Managers with operational needs as required.
• Orders and receives store supplies and merchandise as directed.
• When applicable, enters Point of Sale information and changes (i.e., assist in payroll or schedule editing, logging purchase orders and inputting inventory control maintenance, and POS reports.
• Assist with recruitment functions such as candidate screening, and interviews as assigned.
• Performs other Daiso administrative and store duties as required and assigned.

WORKING CONDITIONS:

Equipment/Tools Used: Variety of office-related devices and store equipment to include computers, printers, fax and copy machines, laminators, and other office supplies. When working at store locations, occasional use of store equipment such as various hand tools (i.e., glue guns, scissors, stapler, saws, drills, etc.), cash register, shredder, calculator, telephone, two-way radios and headsets, etc.

Work Hours: The employee must be available during office hours of 8:00 a.m. to 5:00 p.m. and must work 40 hours each week. May require flexible hours as needed (including days, nights, weekends, and holidays.) Some flexibility in scheduled hours may be allowed with prior approval by the Division Manager.

Work Environment: This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. As this role is related to the support of Daiso Stores, work may also take place in the store locations and will work in regular store conditions, that will involve occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

SKILLS, KNOWLEDGE & ABILITIES:

General:

• Requires attention to detail, concentration, and alertness.
• Basic mathematical skills (i.e., calculation of fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.)
• Ability to work under pressure, demonstrate effective decision making, and ability to exercise sound judgment.
• Properly handles confidential information as outlined in the HouseMart Employee Handbook.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.
• Thorough knowledge of administrative and clerical procedures and systems.
• Excellent organizational skills: ability to prioritize and manage time.
• Effective communication skills

• Ability to convey information effectively and speak clearly.
• Active listening skills that include giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communicating effectively in writing as appropriate for the needs of the audience.

• Reading comprehension and ability to understand information and ideas presented in writing.

Judgment and Decision Making:

• Ability to understand and follow instructions to complete assignments correctly and on time.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate action.

Problem Identification & Solution:

• Identifying complex problems and reviewing related information to develop and evaluate options and implementation solutions in real-world settings.

Computer Skills:

• Able to effectively work with information systems.
• Able to effectively use the Google and Office suite of products.

PHYSICAL DEMANDS:

• This role will require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Lifting up to 30 lbs. without physical limitation is required. Occasional push, pull and/or lifting up to 60 lbs. of materials is required.
• Repetitive movements related to office-related functions, such as typing, is required.
• Visual ability required to perform job functions.

TRAVEL:

• Some local, neighbor island and U.S. mainland travel to various store locations may be required.
• Less than 10 days per year.

QUALIFICATION REQUIREMENTS:

• 1+ year(s) experience in a retail and/or customer service-oriented environment is preferred.
• 1+ year(s) of administrative support experience is preferred.
• Ability to communicate effectively with fellow employees, management, customers and vendors using both verbal and written skills. Able to understand and follow instructions to complete assignments.
• A bachelor’s degree in business or related field, or one to two years’ administrative experience in an office setting.

FULL TIME BENEFITS:

• Health Plan Coverage (Medical, Vision, Dental)
• 20% Employee Discount
• 401(k) with Employer Match
• Profit Sharing Program
• 100% Company Paid Life Insurance
• Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company’s established policies and procedures.

We are a drug-free workplace and an equal opportunity employer.