Position: Service Assurance Analyst (Fiber)

Location: Multiple Locations (Hybrid)

Duration: 12 Months Contract Initially

Job Id: CCICJP00002566 (Crown Castle)

Pay Rate: $34/hr. on W2 (Without Benefits)

JOB DESCRIPTION

• Locations are Westborough, MA / Rochester, NY / Melville, NY / Downers Grove, IL / Chicago, IL / Westford MA / Manchester NH / Westborough MA / All Florida Locations.
• Conduct root cause analysis on reported service affecting events on the Crown Castle Fiber network. Provide Crown Castle Fiber customers with detailed written Trouble Resolution Reports. Perform a comprehensive review of customer and network systems to identify and repair chronic issues.

ESSENTIAL JOB FUNCTIONS

• Thoroughly investigate and analyze Crown Castle Fiber infrastructure to determine the root cause of service impairments
• Provide detailed written root cause analysis reports to Crown Castle Fiber customers
• Conduct a comprehensive review of customer & network systems to identify and repair chronic issues
• Plan, validate, and execute corrective measures on Crown Castle Fiber Optical and Data network
• Collaborate cross-departmentally within Crown Castle Fiber to achieve targeted service levels in support of customer operations
• Analyze trouble ticket details to assure correct procedural and technical troubleshooting initiatives are met
• Attend and represent the Service Assurance team in customer-facing meetings
• Develop and provide training modules on new technologies and platforms launched by engineering.

EXPERIENCE/MINIMUM REQUIREMENTS

• 5+ years of telecommunications experience
• Solid understanding of network technologies and communications protocols
• Excellent written and verbal communication skills

Job Type: Full-time

Pay: $34.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• NOC: 2 years (Required)
• Telecom / Fiber: 2 years (Required)

Work Location: In person

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