Job Summary

Accurately balances all hotel income and expenses for 24 hour hotel operating period.

Job Duties and Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Transmit credit card batches.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote team work and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.
• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
• Basic mathematical skills are used frequently.
• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.

Required Qualifications

• High School diploma or equivalent
• Customer service experience
• Must speak fluent English
• May be required to work nights, weekends, and/or holidays.

Preferred Qualifications

• Some college preferred
• Ability to speak other languages in addition to English preferred

Work Conditions

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Communicating with other people
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Wage Rate: $31.55/hour

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits:

Hotel Nikko San Francisco Full Time Hourly Perks:

Important Notices:

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
• We are an Equal Opportunity Employer and M/F/V/D
• “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
• Full COVID Vaccination and Booster is a required condition of employment