• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance
• Prepares summary of cash, check and credit card activity
• Accurately performs all overnight audit reports and procedures according to property and company policy
• Handles any guest issues or complaints, using appropriate service recovery methods
• Executes policies and procedures for the front office, including following rate programs
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate
• Communicates overnight events and issues to the management team by completing the Night Auditor’s Report
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager
• Maintain clean and organized work area
• Knowledge of OSHA and safety standards within the managed departments
• Other duties, as assigned by the Guest Service Manager, Resort Manager or General Manager

• Possesses strong communication skills, both written and verbal
• Previous supervisory experience
• Ability to work necessary overnight hours
• Ability to anticipate guest needs, change direction quickly and multi-task
• Working knowledge of rooms management systems; IQWare experience preferred
• Must possess solid decision making skills
• Proficient with general office PC applications (ie – word processing, spreadsheets, and databases).
• Proven job reliability, diligence, dedication, and attention to detail.
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors
• Must have reliable transportation
• Must have positive attitude while performing tasks
• Must be able to stand for long periods of time
• Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures
• Projects a favorable image of the property to the public at all times by following the property’s grooming and dress standards
• Strong attention and care to details
• Responsibility, reliability and honesty
• Teamwork and collaboration

• Associate Referral Bonus
• Paid Parental Leave - 10 weeks
• Health Plan, Health Savings Account, and Life Insurance benefit
• Dental Plan
• Paid Time Off and Bereavement Leave
• 401(k) retirement plan with company match
• Short Term Disability, Life Insurance, Accident and Vision.
• Personal Cancer Protection
• Jury Duty Pay
• Tuition Reimbursement

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