Job Summary: The Night Audit position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Night Audit is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier

Company Vision & Values

Our team at St. Joe is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

Benefits Available

Full time team members are eligible for benefits after 30 days of employment. These Florida Blue benefits include a traditional PPO plan with co-payments, a high deductible PPO plan with a Health Savings Account (H.S.A.), or an HMO (Health Managed Organization). If you select the plan with the H.S.A, the company contributes to your account (prorated based on start date).

There are two dental plans through MetLife; one with traditional coverage and one with orthodontic coverage. Our vision plan is through EyeMed. St. Joe covers the cost of the short-term disability insurance, so you are always covered in the event of an unexpected illness. We cover a percentage of the cost for your long-term disability insurance. We want you to not have financial stress if life throws you a curve.

We know that you do not want to work for the rest of your life and St. Joe is committed to helping you achieve that goal. Our 401K plan is managed through Vanguard and is a safe harbor plan which holds a guarantee of our commitment to matching your contributions. We match 100% of your first 3% of your earnings and 50% of your next 2%.

Job Responsibilities:

• Posts room charges and taxes to guest’s accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

Knowledge, Skills, & Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way
• Knowledge of hospitality operations
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Basic Accounting skills
• Solid customer service skills
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations

Physical Demands:

• Prolonged periods standing and walking and bending
• Frequent keyboarding

Working Conditions:

• Indoor
• Hours range overnight

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.