At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

CEC Entertainment is the global leader in family entertainment and operator of Chuck E. Cheese, Peter Piper restaurants, and Pasqually’s ghost kitchen. CEC Entertainment is rapidly adapting to the ever-evolving business environment. The Information Technology portfolio is built on vendor, SaaS, and cloud solutions. We are continuously investing in store solutions, online and mobile services, and core systems including HCM, Payroll, and Financials to improve business operations and drive value. Key partner platforms include NCR Aloha, OLO, Workday, Cisco, Fortinet, and Microsoft O365 and Azure. This creates opportunities for creative and motivated professionals to engage across the business to plan and deliver new and improved solutions.

We are seeking a Network Engineer IV to join our NOC/SOC team. This position is based at our Corporate Support Center in Irving, TX, and reports to the Manager of Network Operations, where we support flexible and remote work arrangements. The Network Engineer IV plays an important role in the day-to-day technology availability of Chuck E. Cheese and Peter Piper restaurants by designing and implementing solutions that are continually monitored, patched, and available for our business guests.

This individual will be responsible for daily monitoring and troubleshooting of network platforms (WAN, LAN, Wi-Fi), security appliances, content filtering, gaming systems, and implementing technology solutions at CEC’s restaurants, corporate offices, and data centers. The individual selected for this position will have the ability to build strong relationships within the IT organization and stakeholders, while being able to manage and support CEC’s core and restaurant-based technology infrastructure.

Responsibilities:

Under minimal direction, responsible for activities related to network security system engineering and design:

• Primary responsibilities include responding and taking ownership of corporate and restaurant incident tickets and problem resolution, following CEC’s IT policies and procedures, introducing best practices, and providing leadership to team members towards performing project-based engineering, design, installation and troubleshooting of network solutions.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, system processes, and review of system and application logs.
• Review and implement changes on the network, following change management process (ITIL)
• Install, configure, and support traditional and legacy network infrastructure components, such as routers, switches, Site-to-Site VPN, SDWAN, Wi-Fi, DHCP, DNS and load balancers, following CEC’s change management process.
• Installation and troubleshooting of networking and gaming solutions.

• Create SOPs, Playbooks, Procedures, and other relevant information to assist other NOC/SOC and Service Desk team members in the support of the Enterprise.

• Develop comprehensive graphical and text-based design documentation, and effectively manage project implementations.
• Participate in the on-call rotation and 3rd tier support for escalations.
• Demonstrated ability to be a team player in a fast-paced environment
• Some travel as needed to remote data centers and other offices.
• Other duties as assigned by leadership.

Essential Qualifications:

• Bachelor’s or Associate Degree in Computer Science or equivalent experience
• 5+ of information technology experience, with at least three (3) of those years to include years to include hands-on practical experience in configuring, supporting, and troubleshooting, and networking technologies and a solid understanding of routing protocols.
• Experience with Site-to-Site or Client VPN technologies on platforms such as Cisco, Meraki, FortiNet, AnyConnect VPN, FortiClient, or similar technologies.
• Experience with Network Management Platforms such as FortiCloud, Meraki Dashboard, Cisco ISE, Cisco Umbrella, or other similar technology solutions.
• Experience with Network and IDS/IPS Technologies such Cisco FirePower, Cisco Umbrella, Meraki MX, FortiGate, Cloudflare, F5, or other similar technology solutions.
• Experience with cloud-based instances from manufacturers such as AWS and Microsoft Azure.
• Working knowledge of Meraki or Cradle Point LTE/4G/5G Technologies and battery backup systems such as APC and Tripp Lite.
• Familiarity with either NIST CSF, PCI, or SOX Compliance requirements.
• Cybersecurity or possessing technology certifications such as CCNA, CCNP, CCIE, CISSP, CompTIA+, Microsoft Azure, or other relevant training to the position is desired.

Physical Demands:
To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 – 25 lbs. Incumbent must use a computer, with the repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions is included.

The Company;

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.

As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.

Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.