NAPA Customer Service Representative Job at NAPA Auto Parts
Job Description
Responsible for providing prompt, effective first contact telephone and email support for customers related to the use of all NAPA Products and Services in a friendly and courteous, yet urgent manner.
Responsibilities
NOL Support Representatives provide phone and email based support for, but not limited to the following area:
- Napaonline.com Orders/Returns
- Napa Consumer/Store Relations
- Parts Inquiries
- Store Location
- Automotive Center Warranty
- Store Online Maintenance
Qualifications
Requirements include but may not be limited to the following:
- Possess a willingness and ability to learn new concepts, methodologies, and tools
- Communicate effectively with both customers and supervisors
- Exhibit patience with customers and be thorough in explanations to gain understanding
- Be goal oriented, committed and persistent to carry out assigned duties
- Possess personal drive and self-motivation and take the initiative to accomplish departmental goals
- Excellent verbal and written communication skills
- Ability to work in a team environment
- Excellent customer service skills
- Analytical approach to troubleshooting technical problems
- Ability to handle stressful situations
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