The Area Manager will direct and manage the day-to-day operations of their region to successfully ensure world-class client experiences are being delivered, sales goals, business objectives, and overall spa profitability is achieved within an assigned territory, while developing in-spa leaders for growth and advancement opportunities. The ideal candidate has 3 – 5 years in a GM-level role. Multi-unit leadership experience is a plus, but not required for consideration. Candidate is a responsible, driven individual with exceptional communication skills, and an ability to work independently. The Area Manager will report to the COO and Vice President of Operations, and will also have input and direction from the executive leadership team. This position supervises spa management and supervisory staff in the Philadelphia metro area, overseeing a minimum of three locations with an overall volume of $3M - $7M.
Benefits GALORE!

• Medical Insurance with a generous monthly employer contribution, Dental Insurance, as well as a $25K Life Insurance policy at no cost to you!
• 401K plan with company match!
• We offer a competitive compensation structure, salary plus a generous performance based bonus structure - earning potential is practically unlimited for strong sales performers!
• Professional and safe working environment
• Employee discounts
• Opportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careers
• AND MORE!

Key Functions of the Role

• Lead by example in providing exceptional client experiences to all members and guests when in spa locations
• Ensure client complaints and concerns are responded to in a timely manner and issues are appropriately resolved to increase client satisfaction and member retention
• Take the lead on escalated client concerns and respond in a timely manner, finding an appropriate solution for each issue, and follow up with the team to ensure that errors are not repeated
• Support and execute business plans with a focus on driving sales results including: membership performance, gift card sales, service sales, retail sales by working closely with the individual spa teams
• Achieve spa profitability plan through P&L analysis with a focus on driving top line sales and controlling expenses
• Approve payroll costs as well as supply and inventory spending in the region
• Hold leaders in the region accountable for performance of their individual locations, while holding yourself accountable for the overall performance of the region
• Recruiting, training, and talent development within the region, with a focus on improving employee retention
• Grow and develop unit leaders to continue to build the bench, allowing results-driven leaders the ability to move up in the company
• Train, monitor, and coach performance in the region
• Ensure all staff members adhere to guest service and spa standards, including dress code, SOPs, service protocols, etc.
• Ensure that risk is mitigated in the region through compliance to standards
• Execute marketing initiatives and effective advertising strategies to grow sales, foot traffic, and brand awareness through corporate marketing promotions, in-spa events, and grassroots marketing strategies
• Other financial data analysis including payroll, inventory, and productivity data
• Work with Operations team to set goals for the region and ensure that goals and communicated and met/exceeded
• Conduct regular check ins with leadership
• Perform regular evaluations for the management team in the region
• Work with other Regional Directors and the Operations team to improve systems and standards across the company
• Be a brand ambassador and a culture cheerleader for FGG Spa and Hand & Stone
• Assist in new spa openings and acquisitions within and outside the region as needed

Role Requirements

• Proven passion for providing consistent exceptional service
• Demonstrated success in communication with teams in multiple locations
• Travel will be required, as Regional Managers/Directors are expected to visit each location multiple times weekly
• Ability to manage your time to balance administrative duties with dedicated time to visit each spa in the region multiple times weekly
• Fast learner
• Relentlessly positive attitude
• Comfortable in a fast-paced environment with multiple projects and deadlines running concurrently
• Computer proficiency, including MS Office
• Ability to perform with minimal supervision
• Results-oriented ability to hold others and yourself accountable to performance standards and goals
• Exceptional organizational skills, high attention to detail
• Critical thinking skills, including customer conflict resolution

About FGG Spa, LLC
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 48 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.