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Mgr Customer Support (Onsite at JB Hunt Transport) Job at BNSF Railway

BNSF Railway Fort Worth, TX

Job Information

  • Date Posted
    2024-06-09
  • Location
    Fort Worth, TX
  • Job Title
    Mgr Customer Support (Onsite at JB Hunt Transport)
  • Gender
    Both

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.


Job Location: Fort Worth
Other Potential Locations: Lowell, AR
Anticipated Start Date: 03/01/2023
Number of Positions: 1
Salary Range: $73,900-$106,700


Who we are and what we do

Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety and service that play a vital role in delivering the nation's freight. Together, we help move goods and materials that sustain life and support local, national and global economies. Our rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.


What we believe

At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion. As members of the BNSF community, our employees are entitled to:

  • be treated with dignity and respect.
  • have equal access to tools, resources, training and development opportunities.
  • have equal opportunity to achieve their full potential.


We model the way through our leadership, our BNSF Diversity Councils, our eclectic Business Resource Groups, our deep involvement and investment in the communities we serve and through training programs. Our actions create an inclusive, open and collaborative workplace that encourages diverse perspectives in all interactions.

  • BNSF


DUTIES/RESPONSIBILITIES:


On-site BNSF customer support liaison at JB Hunt in Lowell, AR.

  • Participate in meetings with the JB Hunt Intermodal team and provide a daily overview of BNSF Railway operations.
  • Utilize various data sources to identify root causes of service exceptions, provide supporting analysis, and present solutions to BNSF leaders, internal stakeholders, and the customer.
  • Provide feedback in the development and design of service plans, business processes and system enhancements to improve efficiency and the customer experience.
  • Collaborate and work effectively with Customer Support team members, Operations and Sales to address systemic and tactical service issues and improve BNSF's value-added propositions with the customer.
  • Coordinate workflows and effectively manage time to correspond to the customer's business needs.
  • Facilitate and/or participate in customer meetings providing a tailored network operations overview.
  • Travel to BNSF corporate headquarters in Fort Worth, TX, and occasional customer trips are required.
  • Occasional weekend duty for escalated JB Hunt issues/resolution.


  • BASIC QUALIFICATIONS:

  • Bachelor's degree required
  • Minimum two years' experience in Business Unit Operations, Customer Support, Intermodal operations, Logistics or Transportation.
  • Knowledge of BNSF’s operating network.
  • Strong leadership, effective interpersonal and customer service skills (empathetic listening, rapport building and gaining buy-in)
  • Excellent oral and written communication skills.
  • Proficiency in TSS, BNSF web tools and other desktop applications
  • Ability to work effectively in a team environment
  • Self-directed and well organized with attention to detail
  • Strong customer advocate: 100% customer interface with the JB Hunt intermodal team.
  • Ability to handle multiple high-impact situations and troubleshoot to minimize system and application issues.


BENEFITS

BNSF offers competitive benefit programs and services including, but not limited to

  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program

BACKGROUND INVESTIGATION ELEMENTS

  • Criminal history
  • Last 7 years of driving history
  • Last 5 years of employment history to include military service
  • Social Security number
  • Education
MEDICAL REVIEW ELEMENTS:
  • Medical evaluation
  • Drug Screen
  • Other elements as needed
DRUG TEST ELEMENTS:
BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.
Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at https://www.tsa.gov/for-industry/twic.
BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

SF: Internal Posting Only | [[mfield5]] | Marketing | Fort Worth, TX | 72745




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