Member Support Assistant Job at Next College Student Athlete
Job Description
Member Support Assistant (Part-Time Remote)
Member Support Assistant Job Description:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Responsibilities:
- Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
- Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
- Two to three hours of phone interaction with NCSA members per day
- Two to three hours of email interaction with NCSA members per day
- Coach NCSA student-athletes/families as needed
- Answer questions regarding recruiting related questions
- Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
- Provide a world class customer service experience to any and all NCSA clients
- Other responsibilities as assigned
Qualifications:
- Ideal candidates have played or coached high school or collegiate sports
- World class customer service skills
- Organized and detail oriented
- Strong work ethic with team player mentality
- Professional, friendly phone demeanor
- Excellent conversational skills
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent writing skills
- Passionate about college athletics
- Goal oriented with a desire to succeed
- Weeknight and weekend availability required, 25-29 hours per week
Schedule:
- Ideally 2pm-8pm M-Th CST / 12pm - 6pm PST
- 5 Weekend Hours
Hourly Rate: $15.00/hour
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:
- Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (
IMGAcademy.com)
- Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (
IMGAcademy.com/Plus)
- Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (
ncsasports.org)
Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.
IMG Academy is part of the Endeavor family of companies (NYSE:EDR).
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.
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