Matthews Internal Medicine is a leading provider of internal medicine and primary care services in Matthews, NC, and also serves Monroe, Indian Trail, Pineville, Weddington, and surrounding communities. Our goal is to provide the highest quality medical care in a relaxed and personal atmosphere.

Each of our board certified providers can diagnose and treat medical problems for adults (18 years and older). We are proud to offer a comprehensive approach to healthcare and wellness, and every day we work to create a “healthy partnership” between physician and patient.

Matthews Internal Medicine is looking to hire a Medical Office Assistant. The Front Office Medical Assistant serves as an initial interface for patients. Employee responsible to ensure patient makes a smooth transition into clinical or cosmetic visit. Responsible to ensure patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors. Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling.

Medical Office Assistant Responsibilities:

• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms

• Scan documents into the system and EHR

• Work referrals box and patient follow ups

• Checking patients in and out

• Scheduling patient appointments

• Answering phone calls, creating appointments, directing the calls as required and handling all queries

• Informing the Doctor, CMA / RMA, or other healthcare facilitators about impending appointments and or valuable issues.

• Maintaining a filing system for all patient documents and reports submitted

• Answering emails and other electronic messages as required

• Creating invoices and bills, processing insurance forms and managing vendors and contractors

• Managing inventory and placing orders as required

• Transcribing all notes and documents related to treatments

Medical Transcriptionist Requirements:

• MOA certification preferred, but not required

• EHR experience

• 1-3 years of experience as a medical office assistant or similar

• Keen attention to detail in order not to compromise patient care.

• Ability to maintain patient confidentiality and meet legal requirements.

• Exceptional written communication skills and knowledge of medical record formats.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Internal Medicine

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: In person

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