We offer Paid Training. Training is 3 months, On-site at our West Hills Billing Center, 91304.

Only apply if you can commit to training On-Site and you have 1 Year of Medical Billing Experience & Call Center Experience Needed

Available Shift:

• Monday- Friday 7:00am-3:30pm PST

Benefits:

• GENEROUS Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- from Patient Registration to Billing, internal subject matter experts offer ongoing training to get you up to speed.
• Flexible work schedule

What You'll Love About TeamHealth:

• Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• On-site Gym. We offer free workout classes and free gym access to all employees!
• Work that Stays at Work. Your time off is yours!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)
• Free Coffee Everyday. Every month you get a chance to try a different blend from around the world!
• Fun Monthly Activities. There's always something fun going on in our building to make work more enjoyable!

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner
• Carefully manipulate customer data in a computer workstation environment
• Provide excellent, concise communication
• Assess patient’s requests
• Comply with departmental policies and procedures
• Resolve customer issues
• Answer and document all telephone inquire
• Learn and understand ETM software operation
• Learn and understand billing and account operations of Service Center
• Answers and documents all telephone inquiries.
• Researches and responds to patient’s inquiries regarding the status of their account.
• Resolves problems and concerns regarding patients’ bills.
• Updates patients’ coverage as needed.
• Prints Courtesy Claims and Itemized Bills.
• Arranges financial agreements with patients using budget plan as needed.
• Rebills accounts after receiving insurance information.
• Forwards all Workers’ Compensation accounts to the appropriate representative.
• Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
• Performs any and all duties as directed by management.