Personal Navigator / Medical Assistant

Hello! We're Babylon, a leading digital healthcare company.

Our mission is to make high-quality healthcare accessible and affordable for everyone on Earth. Building on the success of Babylon in the United Kingdom, Rwanda and Canada, we are building a 50-state provider network in the United States. We want to provide health services to the Medicaid population, who are often underserved and overlooked. Today, we cover over 3.5 million members in the US.

By shifting the focus from sick care to preventative care, we're creating a better model of healthcare. One that combines AI-powered technology with the highest quality clinical expertise—so we can help people live healthier, longer lives. With over 2,000 global employees, we've brought together one of the largest teams of healthcare professionals, scientists, mathematicians and engineers.

Our talented team is looking to hire the best clinicians and operations talent to build and scale in the US. We're driven by people whose ideas and energy align with our mission and our values: to dream big, build fast and be brilliant.

WHAT YOU'LL WORK ON

• Outreach to patients to complete initial health intake and welcome visits
• Act as an extension of the primary care provider and Care Advisor by partnering and collaborating with interdisciplinary care planning
• Schedule patients for lab results and refill appointments
• Initiate Patient lab letters
• Facilitate access to necessary care by navigating barriers and advocating for the patient; Integrates the primary care team and Specialty Services (i.e. nutrition, behavioral health, medication therapy management), as applicable to support the achievement of health outcome goals with continuity of care
• Supports with Async in Various chat Apps to support clinical questions
• Supports coordination for external referrals
• Medical records requests
• Complete all required documentation in the electronic medical record; making team members aware/collaborating throughout the continuum of care
• Communicate regularly with integrated team members
• Complete forms and prior authorizations for medications.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.

WHAT WE'RE LOOKING FOR

• Prior Medical Assistant experience in a virtual/telehealth organization focused on preventative care
• Must possess completion of an accredited Medical Assistant program.
• 2 years medical office experience required.
• Nationally recognized/certified as a CMA or RMA Organizations

Finishing Touches (Preferred):

• Call center or triage experience - ideally within a family practice or similar.
• Previous experience in utilization management, discharge planning and/or home health or rehab.
• Previous Medicare/Medicaid experience a plus Knowledge and experience teaching self-management.
• Bilingual (Spanish & English)Fluency in a foreign language.
• Athena Electronic Health Records (EHR) experience

WHAT WE OFFER

• Unlimited PTO
• 401k with employer matching contribution
• Benefits include bonus, medical insurance, vision, and dental coverage
• Incredible growth opportunities with a global health tech startup with a meaningful mission